V2Soft
V2Soft

Customer Support Technician

Pompano Beach, FL, US • Posted 11 hours ago • Updated 11 hours ago
Contract Corp To Corp
Contract W2
1 Year
On-site
Depends on Experience
Fitment

Dice Job Match Score™

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Job Details

Skills

Summary

Job Responsibilities:
  • Install and configure computer hardware,software,systems, mobile devices, printers, and scanners.
  • Assistin coordinating audiovisualsetups and providing video conferencing support.
  • Preferred: Knowledge of virtual meeting applications(MS Teams, Zoom, GoTo, etc.).
  • Preferred: Knowledge of audiovisual equipment(Microsoft Teams Rooms certified devices).
  • Monitor and maintain computersystems using company-provided tools such as Active Directory and Microsoft Endpoint Configuration Manager (MECM).
  • Identify and diagnose hardware,software, or network-related issues, and develop a plan to resolve, repair, or replace resources as needed.
  • Recommend strategies to improve efficiency, including implementing new practices, devices, and/or software.
  • Demonstrate proficiency in Office 365 applications, including MS Outlook, MS Excel, MS Word, MS Teams, and Windows 10/11.
  • Collaborate with and assist other areas of the IT department on projects and initiatives.
  • Work onsite during hours of operation between 7:00 a.m. and 6:00 p.m., Monday through Friday.
  • Participate in after-hours(evening and weekend) on-callrotation.
  • Travel to remote locations to provide support as needed.
  • Perform other duties as assigned.
  • Must be able to lift 50 pounds.
Required Skills:
  • High school diploma or equivalent;relevant degrees, certificates, or additional education are a plus.
  • 0–1 year of IT support experience with basic hardware,software, and troubleshooting knowledge; IT enterprise
  • experience preferred.
  • Ability to quickly learn newsystems in a fast-paced environment.
  • Strong problem-solving, analytical thinking, and adaptability.
  • Able to manage multiple priorities and work independently or in a team.
  • Effective under pressure, with strong organizational and time-management skills.
  • Entry-level Tier 1 role supporting low- to medium-complexity issues.
  • Works under general guidance from seniorIT staff, following documented procedures and checklists.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10115258
  • Position Id: 26-01897
  • Posted 11 hours ago
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