Worldwide, the Volkswagen Group has a long tradition of dramatic innovations. The Volkswagen Group with its headquarters in Wolfsburg, Germany is one of the world's leading automobile manufacturers and the largest carmaker in Europe. The Group comprises twelve brands from seven European countries: Volkswagen Passenger Cars, Audi, SEAT, ?KODA, Bentley, Bugatti, Lamborghini, Porsche, Ducati, Volkswagen Commercial Vehicles, Scania and MAN.
Brief Role DescriptionThis position is
Career Level 19P, located in Auburn Hills, MI, with a Role Classification of
Hybrid.
Role SummaryProduct Support is the primary quality liaison group between the factories and Volkswagen of America. The role of the Data Analyst is to develop, implement, and maintain vehicle quality reports, performance metrics and all other reporting functions within VW Product Support and Warranty. Additionally, the role will manage/coordinate the budget for the Volkswagen Product Support vehicle fleet, lead the data warehouse improvement initiative and lead reporting for all VW new vehicle launches.
Role ResponsibilitiesField Reporting and Data Development - Generate and publish required charts, reports, and data analysis for assigned carlines/engines to support the vehicle quality improvement (FAP) process.
- Maintain data integrity and ongoing quality control of monthly and quarterly reports for upper management and Wolfsburg.
- Handle AdHoc data requests from within VW Aftersales and communicate the findings
- Lead warranty-specific data improvement projects to drive innovation and process improvements
- Identify, develop, establish and maintain new quality reports based on knowledge of the warranty system
New Vehicle Launch Management - Create new vehicle launch report in PROFI system on a weekly basis
- Ensure all data and reporting for the new vehicle launch is accurate, timely and consistent
- Collaborate with new vehicle launch coordinator and managers on a daily basis
Collaboration - Work closely with Data Scientists to create synergies within group and grow data reporting functions
- Work directly with VW Warranty team to improve warranty claim data content and accuracy
- Support the creation of presentations and reports for management
Fleet Management - Plan, order and manage a fleet of vehicles
- Work directly with the TSC and external contacts to ensure vehicles are properly cared for and maintained while in service
QualificationsYears of Experience:- 5+ years professional experience
- 3+ years warranty or automotive technical related work experience
- 2+ years Business Objects experience
Education:Required - Bachelor degree in Statistics, Data Science, Management or related field
Desired - Master's degree in related field
Skills:- Analytical and conceptual thinking - using logic and reason, creative and strategic
- Communication skills - interpersonal, presentation and written
- Computer savvy - skilled in the use of software
- Influencing and negotiation skills
- Innovative thinking skills
- Problem solving
- Resource management
- Self-starter - capable of accurate prioritizing business needs
- Self-driven - conducts effective follow-thru with minimal supervision
Specialized Skills:Required:- Working knowledge of automotive warranty systems and processes
- Intermediate knowledge of Excel and PowerPoint
- Strong analytical skills
- Proficiency with data extraction tools such as SQL, Business Objects, Cognos, etc.High self-organizing skills
- Excellent interpersonal and communication skills
- Ability to understand and communicate trends in large amounts of data
Desired:- Automotive technical knowledge/experience
- Strong technical writing skills
- Knowledge of VW systems such as PROFI, AQUA, and KSRM
Work Flexibility: Domestic and international travel required - approximately 5%
Volkswagen Group of America is an Equal Opportunity Employer. We welcome and encourage applicants from all backgrounds, and do not discriminate based on race, sex, age, disability, sexual orientation, national origin, religion, color, gender identity/expression, marital status, veteran status, or any other characteristics protected by applicable laws.
This role description is a guideline and does not create contractual rights between the Company and any of its applicants. The Company does not enter into any type of employment contract, implied or written, with its applicants regarding job security.
This Organization participates in E-Verify. We maintain a drug free workplace and perform pre-employment substance abuse testing.
Worldwide, the Volkswagen Group has a long tradition of dramatic innovations. The Volkswagen Group with its headquarters in Wolfsburg, Germany is one of the world's leading automobile manufacturers and the largest carmaker in Europe. The Group comprises twelve brands from seven European countries: Volkswagen Passenger Cars, Audi, SEAT, ?KODA, Bentley, Bugatti, Lamborghini, Porsche, Ducati, Volkswagen Commercial Vehicles, Scania and MAN.
Brief Role DescriptionThis position is
Career Level 19P, located in Auburn Hills, MI, with a Role Classification of
Hybrid.
Role SummaryProduct Support is the primary quality liaison group between the factories and Volkswagen of America. The role of the Data Analyst is to develop, implement, and maintain vehicle quality reports, performance metrics and all other reporting functions within VW Product Support and Warranty. Additionally, the role will manage/coordinate the budget for the Volkswagen Product Support vehicle fleet, lead the data warehouse improvement initiative and lead reporting for all VW new vehicle launches.
Role ResponsibilitiesField Reporting and Data Development - Generate and publish required charts, reports, and data analysis for assigned carlines/engines to support the vehicle quality improvement (FAP) process.
- Maintain data integrity and ongoing quality control of monthly and quarterly reports for upper management and Wolfsburg.
- Handle AdHoc data requests from within VW Aftersales and communicate the findings
- Lead warranty-specific data improvement projects to drive innovation and process improvements
- Identify, develop, establish and maintain new quality reports based on knowledge of the warranty system
New Vehicle Launch Management - Create new vehicle launch report in PROFI system on a weekly basis
- Ensure all data and reporting for the new vehicle launch is accurate, timely and consistent
- Collaborate with new vehicle launch coordinator and managers on a daily basis
Collaboration - Work closely with Data Scientists to create synergies within group and grow data reporting functions
- Work directly with VW Warranty team to improve warranty claim data content and accuracy
- Support the creation of presentations and reports for management
Fleet Management - Plan, order and manage a fleet of vehicles
- Work directly with the TSC and external contacts to ensure vehicles are properly cared for and maintained while in service
QualificationsYears of Experience:- 5+ years professional experience
- 3+ years warranty or automotive technical related work experience
- 2+ years Business Objects experience
Education:Required - Bachelor degree in Statistics, Data Science, Management or related field
Desired - Master's degree in related field
Skills:- Analytical and conceptual thinking - using logic and reason, creative and strategic
- Communication skills - interpersonal, presentation and written
- Computer savvy - skilled in the use of software
- Influencing and negotiation skills
- Innovative thinking skills
- Problem solving
- Resource management
- Self-starter - capable of accurate prioritizing business needs
- Self-driven - conducts effective follow-thru with minimal supervision
Specialized Skills:Required:- Working knowledge of automotive warranty systems and processes
- Intermediate knowledge of Excel and PowerPoint
- Strong analytical skills
- Proficiency with data extraction tools such as SQL, Business Objects, Cognos, etc.High self-organizing skills
- Excellent interpersonal and communication skills
- Ability to understand and communicate trends in large amounts of data
Desired:- Automotive technical knowledge/experience
- Strong technical writing skills
- Knowledge of VW systems such as PROFI, AQUA, and KSRM
Work Flexibility: Domestic and international travel required - approximately 5%
Volkswagen Group of America is an Equal Opportunity Employer. We welcome and encourage applicants from all backgrounds, and do not discriminate based on race, sex, age, disability, sexual orientation, national origin, religion, color, gender identity/expression, marital status, veteran status, or any other characteristics protected by applicable laws.
This role description is a guideline and does not create contractual rights between the Company and any of its applicants. The Company does not enter into any type of employment contract, implied or written, with its applicants regarding job security.
This Organization participates in E-Verify. We maintain a drug free workplace and perform pre-employment substance abuse testing.
Job ID: 18534
Company: Volkswagen Group of America, Inc.
Location:
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