Service Delivery Engineer

Job Description:
Hiring needs: 1-2 in Missouri or Illinois (ideally Chicagoland) and 1-2 in Michigan (will be traveling regionally. Travel is reimbursed)
Installs/Implement or upgrades Dell products in an Open Systems environment. Configures, installs, troubleshoots, and supports Dell products and the integration of these products with others. Provides custom integration and implementation support on customer site. Performs basic to high complex and/or extended-stay software implementations. Communicates status of project and all applicable customer issues to the project manager. When applicable, advises project manager on level of effort required to perform assigned implementations. Adheres to proper alert and escalation procedures. Keeps appropriate management personnel informed in accordance to Dell policies; seeks advice or assistance from project PMO and management during difficult customer situations. Works in conjunction with Dell customer support colleagues to ensure effective resolution of technical issues encountered during implementations. Ensures a high degree of Customer satisfaction through resolution of customer situations, handling product issues, knowledge transfer, acting as advisor of new functions of the Dell technology and upgrades. Performs according to established safety standards. Reports unsafe situations and recommends improvements. Prepares, maintains, and submits activity/progress reports and time recording/management reports in accordance with published procedures. Maintains awareness of existing, or potential, customer software, hardware, and machine situations. Proactively alerts Customer and project manager of potential problems based upon working knowledge of software and hardware compatibility within the Customer's environment. Stays current on technical specifications and hardware requirements of Dell software products, including new and soon to be released products.
Guidance:
Provides operational support to customers for implementations and management of Dell solutions. Works closely with the Customer on Dell Best Practices; ensures Dell solutions work as intended in the Customer's environment.
Problem Solving:
Provides software related custom integration and implements best-practices on Dell products at the Customer site; this may include pre-site inspection, troubleshooting, transfer of best practices, customization, and integration for the Customer. Has the ability to solve IT challenges, obstacles, and able to implement complex Enterprise Deployments.
Principal Accountabilities:
- Proactively identifies potential issues and drives resolution to avoid Customer impact and facilitate continuous improvement.
- Have demonstrated knowledge, experience and expertise in implementation and integration
- Understands technology architecture, product requirements and technical interdependencies
- Familiar with industry standards and vendor specifications
- Works with the Project Manager and solution architect as needed
- Able to solve IT challenges, obstacles, and implementation of complex enterprise deployments
- Platform-level professional skilled in aspects of designs and the physical integration of enterprise solutions
- Able to establish credibility with leaders and individual contributors (E.G. Sr Mgr., mgr., Staff)
- Builds and sustains effective communications with all stakeholders and cross -functional teams in an effort to maximize the customer experience and relationships.
- Performs specific delivery activities for a single customer.
- Assists coordinating development and consolidation of technical and process documentation
- Interactions are primarily with Dell Project Manager and begins to develop relationship with Customer.
PowerScale:

• Installs the back-end network switches.
• Plugs in the power and network cabling.
• Installs the PowerScale or Isilon hardware.
• Creates a new PowerScale cluster.
• Reimage Node when required

PowerStore:

• Install the PowerStore Enclosure Expansion
• Unpack Storage Enclosure and Verify Components
• Install Storage Enclosure Components into a Rack
• Cable the Storage Enclosure Components
• Attach the Storage Enclosure with Array
• Packaging Materials Disposal
• Verify System Recognized the Enclosure

Unity:

• Unpack and inspect hardware
• Unpack IO Modules, DAEs and Verify Components
• Rack, mount, and/or position the product & components
• Install and route power cables / front-end and back-end cables
• Install and route data cables
• Apply labels to customer provided/newly installed cables. (Tool-kit recommendations)
• Power on equipment
• Check for error lights; run system obvious issues
• For installs update software or firmware, if applicable (may require additional hours)
• Install HBA/NIC adapters on Dell equipment, if applicable
• Install, route, and label host to storage connectivity cables
• Installation of server(s) or host(s)
• Installation of HBAs and/or drivers into non-Dell servers
• Installation or configuration of any networking switches (Ethernet or Fibre Channel)

Skills
PowerScale, PowerStore, Unity, Dell, IMAC, Install, Upgrade, rack and stack
Additional Skills & Qualifications
Experience and Qualifications:
- 3-5 years related technical experience in a professional role
- Platform professional level equivalent training (formerly known as DCSE 2000)
- Passed SABA Level-2 "Implement" Learning Path curriculum for each applicable product family for which they will provide Services.
Skills:
- Effectively leverage SolVE and EPS tools to ensure proper service procedures, solution deployment and Customer satisfaction generic tools and processes for all products
- Capability and experience in implementing, installing, and integrating technology solutions
- Good organizing and planning skills to oversee program deliverables
- Good priority setting and delegation skills
- Good analytical, problem solving, negotiation and organizational skills
- Ability to work independently.
- Capability and experience in implementing, installing & integrating technology solutions
- Customer Service and "Soft" skills
- Strong technical aptitude
- Accountability
Job Type & Location
This is a Contract position based out of Farmington Hills, MI.
Pay and Benefits
The pay range for this position is $50.00 - $60.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Farmington Hills,MI.
Application Deadline
This position is anticipated to close on Apr 20, 2026.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.