Program Manager - Admin II

We are seeking an experienced Talent Transformation Program Manager to lead enterprise customer training and enablement programs for a leading technology client.

The ideal candidate will have a strong background in Program Management, Customer Success, Enterprise Training/Enablement, and Account Management, along with exposure to cloud, data analytics, or AI technologies.

Key Responsibilities

• Own and manage end-to-end training and enablement programs for strategic enterprise customers.

• Develop structured learning plans aligned with customer business objectives and technical requirements.

• Drive customer engagement through regular check-ins, monthly reviews, and Quarterly Business Reviews (QBRs).

• Coordinate with instructors, technical teams, and internal stakeholders to ensure successful training delivery.

• Monitor training utilization, learner participation, certifications, and overall program effectiveness.

• Build strong relationships with executive sponsors and key customer stakeholders.

• Identify customer skill gaps and recommend appropriate technical training solutions.

• Collaborate with account teams to identify and support training expansion, upselling, and renewal opportunities.

• Track program performance, customer satisfaction, risks, and key success metrics.

• Leverage AI and automation tools to improve program planning, reporting, and operational efficiency.

What We Look For

• 8+ years in program management, customer success, account management or training, with a track record of high-touch engagements with enterprise customers
• 1+ years in data, analytics, AI or cloud
• Proven ability to own a portfolio of customers, drive outcomes across many teams, and move forward without waiting for direction
• Strong commercial instincts: able to spot opportunities and take them to close with an account team
• Technical enough to run credible discovery on a modern data and AI platform (data engineering, SQL and BI, streaming, data governance, machine learning and generative AI). You're not expected to deliver hands-on training.
• Executive presence with customer learning leaders and business sponsors; comfortable leading kickoffs and business reviews
• Data-driven: you report with numbers (learners, utilization, enrollments, satisfaction, pipeline), not anecdotes
• Fast, clear communicator: same-day follow-ups, no surprises, and a solution with every problem
• Comfortable with ambiguity and building a new program from the ground up