Product Manager

Duration: 11+ Months

Location: PA-Philadelphia, Hybrid 3-4 days onsite

Overview: Every Turnberry consultant belongs to a practice, an internal group of consultants and leaders with shared experience and expertise. Each of these practices aligns to one of the core services Turnberry offers to clients. As a Product Manager, you will join Turnberry's Business Agility practice. Turnberry's Business Agility practice provides ways-of-working assessments with supporting improvement recommendations, Product Management and Agile Delivery education opportunities, team and enterprise-level Product and Agile coaching, and strategic staffing for each of the skills required to drive Agile and/or Project to Product transformation journeys.

Responsibilities:

Translate product vision and high-level requirements into detailed conversational requirements, user stories, and acceptance criteria

Partner with engineering and QA teams to manage sprint planning and ensure timely delivery

Coordinate and execute User Acceptance Testing (UAT) for chatbot features and flows

Support release management activities, including documentation and stakeholder communication

Work with conversational designers and NLP specialists to refine intents, utterances, and taxonomy

Validate chatbot responses and ensure alignment with conversational design principles

Act as a liaison between technical teams and business stakeholders to ensure clarity and alignment

Provide regular updates on progress, risks, and dependencies

Maintain and groom the product backlog in collaboration with engineering and design teams

Qualifications:

5+ years of experience in product management or business analysis, preferably in Conversational AI, chatbots, or NLP

Hands-on experience with requirement writing, user stories, and agile methodologies

Familiarity with conversational AI platforms (e.g., Google Dialogflow, Amazon Lex, Microsoft Bot Framework)

Strong understanding of intent modeling, NLP concepts, and chatbot testing

Excellent organizational and communication skills

Experience with UAT coordination and release management

Preferred Qualifications:

B2B experience

Knowledge of AI ethics and guardrails for chatbot behavior

Ability to work in a fast-paced, ambiguous environment and manage multiple priorities

The salary range for this role is $85,000 to $120,000 or the hourly equivalent. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, Turnberry Solutions offers benefits such as a comprehensive healthcare package (medical, dental, vision), disability and group term life insurance, health and flexible spending accounts, a utilization bonus, 401(k) with match, flexible time off for salaried employees, parental leave for salaried employees, and flexible work arrangements (all benefits are subject to eligibility requirements). No matter where or when you begin a career with Turnberry, you'll find a far-reaching choice of benefits and incentives.

At Turnberry, inclusion is one of our core values. We are committed to creating a positive and connected work environment for all and are fully invested in and focused on hiring and growing a diverse team of high performers. We believe that uniqueness in ideas, experiences, and backgrounds make us a better Turnberry: Turnberry is an Equal Employment Opportunity employer, and recruits, employs, trains, compensates, and promotes regardless of age, ancestry, family medical or genetic information, gender identity and expression, marital, military, or veteran status; national and ethnic origin; physical or mental disability; political affiliation; pregnancy; race; religion; sex; sexual orientation; and any other protected characteristics.

Americans with Disabilities Act (ADA)

Turnberry will provide reasonable accommodation with our application process upon request as required to comply with applicable laws. If you have a disability and require accommodation assistance in this application process, please send an email to our Human Resources department at