Desktop Support Analyst

Description

We are looking for a dedicated Desktop Support Analyst to join our team in Louisville, Kentucky. This Contract to permanent position involves providing exceptional Level 1 technical support to end users, ensuring their hardware and software issues are resolved efficiently. The role requires a hands-on approach, excellent troubleshooting skills, and a strong focus on customer service in a fully on-site setting.

Responsibilities:
Create and update tickets with accurate details and ensure timely documentation.
Deliver first-line technical support by diagnosing and resolving basic hardware, software, and operating system problems.
Assist with computer imaging, workstation setups, hardware deployments, and equipment replacements.
Provide guidance to end users on Microsoft products and address common desktop-related concerns.
Monitor ticket queues and service level agreements to ensure prompt issue resolution.
Assign or reassign tickets to maintain proper ownership and workflow efficiency.
Escalate complex issues to higher-tier support teams when necessary.
Manage tasks related to moving, setting up, or shipping computer equipment as required.

Requirements

Strong commitment to customer service with a detail-oriented and approachable demeanor.
At least 1-2 years of experience in a Help Desk environment.
Basic understanding of computers, operating systems, and desktop hardware.
Solid troubleshooting skills with a keen interest in technology.
Familiarity with Microsoft products, including Windows and Office.
Prior experience using a help desk ticketing system.
Knowledge of Active Directory and Microsoft Windows 10 is highly desirable.
Experience with ManageEngine is beneficial but not mandatory.

Technology Doesn't Change the World, People Do.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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