Key Responsibilities
• Test strategy and planning: Define test strategy, test plans, estimations, and regression packs for cards and payments initiatives, including product enhancements, pricing, statements, and regulatory changes.
• Automation: Build and scale test automation frameworks (Playwright, Selenium, or equivalent) with CI/CD integration; drive API automation for payment services.
• Test execution: Oversee functional, integration, end-to-end, regression, API, and database testing, including SQL-based data validation.
• Defect governance: Run defect triage, establish quality metrics and KPIs, and drive root-cause analysis to reduce defect leakage.
• UAT and release readiness: Coordinate UAT with business teams, support Go/No-Go decisions, and provide test sign-off for production releases.
• Process and standards: Establish and improve QA processes, templates, and standards, contributing to Testing Center of Excellence (TCOE) practices.
• Collaboration: Partner with product owners, business analysts, developers, and upstream/downstream system owners in Agile ceremonies and backlog refinement.
• Environments and data: Ensure test environments and test data are ready for each test phase, in line with Amex data protection standards.
Required Qualifications
• 10+ years of software quality assurance experience, with 5+ years leading test management for enterprise programs.
• Proven experience leading onsite/offshore QA teams of 10+ engineers in Agile delivery.
• Hands-on experience with test automation (Playwright with JavaScript/TypeScript, Selenium, or similar) and API testing (Postman, SoapUI, REST).
• Strong SQL skills for data validation across relational databases.
• Expertise with test management and tracking tools such as Jira and HP ALM, including dashboard and metrics reporting.
Preferred Qualifications
• Experience with card processing platforms such as VisionPLUS (CMS, CDM, LMS), Fiserv Optis (FDR), or TS2.
• Experience with card portfolio migrations or conversions between issuers or platforms.
• Knowledge of payment rails, payment APIs, and SWIFT messaging.
• Experience with mainframe testing and accounting/GL reconciliation validation.
• Exposure to cloud platforms (AWS or Google Cloud Platform) and CI/CD pipelines.
• Experience using AI-assisted testing tools (e.g., Microsoft Copilot) or testing GenAI and agentic applications.
• Experience setting up a Testing Center of Excellence (TCOE) or QA governance model.
• Prior experience on American Express or other major card issuer programs.
