IT Operations Manager

Job#: 3041021

Job Description:

Job Overview

5 Days Onsite - Richmond, VA

The IT Operations Manager will play a pivotal role in overseeing the daily IT operations and ensuring the seamless delivery of services throughout the organization. Collaborating closely with company associates, consultants, and contractors across various disciplines, this individual will be instrumental in delivering comprehensive IT business solutions that surpass customer expectations.

In addition to possessing a strong technical background, the IT Operations Manager will demonstrate exceptional problem-solving skills, effectively assessing situations, prioritizing issues, and swiftly resolving challenges. By leveraging their experience, expertise, and innovative thinking, the IT Operations Manager will contribute significantly to the continuous improvement of the organization's IT infrastructure and service delivery.

Essential Job Duties & Responsibilities

Provide maintenance to local company networks while maintaining and optimizing the technology landscape.

Executing critical IT related manufacturing procedures and conducting investigations into IT related deviations in manufacturing activities.

Manage internal customer relationships and expectations by developing a communication process to keep others up to date on initiatives and impact to the user community.

Demonstrate strong analytical and problem-solving skills in leading issue resolution.

Own issues through resolution, escalating to appropriate support member/team when necessary.

Complete installation of hardware and software as required along with regular updates, work with the IT team to configure hardware and software.

Monitor and analyze system performance and provide valid recommendations and suggestions to improve performance from an operational standpoint.

Make recommendations on operational objectives by studying business functions; gathering information; evaluating output requirements and formats.

Ensure high levels of service delivery, systems availability, security controls and recoverability.

Prepare reports and ensure optimal performance and maintain records of operating or service level agreements with internal customers.

Qualifications:

At least 5 years of IT Operations experience in complex, fast-paced, cross-organizational corporate structures.

Microsoft Azure and O365 certifications highly desirable.

Network certifications highly desirable.

Familiarity with industrial control systems/operational technology components and systems (Programmable logic controllers, distributed control systems, process automation systems, manufacturing execution systems, etc.) highly desirable.

Experience with GMP (GAMP5) documentation and practices.

Strong interpersonal skills and communications skills. Ability to communicate effectively with both technical and business personnel at all levels of an organization.

Experience supporting IT systems in highly regulated environments.

Experience in multiple technologies in the areas of Network switches, routers, wireless APs, firewalls, Server OS', Client OS', Server & client hardware, cabling infrastructure.

Time management skills and ability to meet deadlines.

Ability to work independently and as part of a team.

Experience with Microsoft Office 365 products and Virtual Desktops.

Experience with Audio Visual systems management, maintenance and support.

Bachelor's degree or above in Information Technology, Operations Management, Computer Science, Engineering or related field.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

Everforth Apex uses a virtual recruiter as part of the application process. Click for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at or . Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

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