Role : Technical Content Writer / AI Documentation Transformation Consultant
Location : Pittsburgh, PA ( Need Locals Onsite from day 1 )
Exp Req : 7+
Duration : 12 Months
We are looking for a senior content operations / documentation transformation consultant (7+ yrs) with proven AI-assisted content workflow experience, strong information architecture / taxonomy / governance depth, hands-on with platforms like Confluence, MadCap Flare, SharePoint, or Document360, and ideally a cybersecurity or enterprise-SaaS background.
Overview
The consultant will lead the modernization of the user documentation operating model across a cybersecurity product portfolio. The role assesses current documentation processes, tools, governance, and content lifecycle, then designs and establishes the foundation for a scalable, AI-assisted approach that improves efficiency, consistency, and quality while maintaining rigorous standards for technical accuracy and accountability.
Scope of Work
Assess the current state of user documentation across processes, workflows, tooling, governance, and content health.
Design a future-state, AI-first documentation operating model that improves content creation, maintenance, reuse, and governance.
Establish documentation standards, information architecture, taxonomy, metadata, versioning, and content lifecycle practices.
Identify and pilot high-value AI use cases across drafting, summarization, content reuse, maintenance, and knowledge management.
Evaluate and recommend improvements to documentation platforms, workflows, and integrations.
Define governance frameworks, ownership models, review processes, and content health metrics.
Partner with Product, Engineering, Support, and Technical Writing teams to drive adoption and enable new ways of working.
Deliver recommendations, implementation roadmaps, playbooks, and practical solutions that can be sustained beyond the engagement.
Expected Deliverables
A documented AI-first future-state documentation operating model.
An end-to-end content lifecycle framework: creation, review, approval, publication, maintenance, measurement, archival, and retirement.
Piloted AI-assisted workflows with recommendations for broader adoption.
Clear governance, ownership, accountability, and content standards.
A standardized approach to information architecture, taxonomy, metadata, and content reuse.
Tooling and process recommendations to improve efficiency, consistency, and maintainability.
A documentation health metrics framework for measuring ongoing success.
Technical writing teams enabled with the processes, guidance, and training to sustain the new model.
A prioritized roadmap for continued implementation following the engagement.
Required Qualifications
7+ years in technical documentation, content operations, knowledge management, or related consulting roles.
Proven experience transforming documentation or content operations programs.
Hands-on experience implementing AI-assisted content workflows, knowledge management solutions, or enterprise content strategies.
Strong command of content governance, information architecture, taxonomy, metadata, and content lifecycle management.
Experience with documentation/KM platforms such as Confluence, MadCap Flare, SharePoint, Document360, or similar.
Strong stakeholder management, facilitation, and change management skills.
Preferred Qualifications
Experience with highly technical products, enterprise SaaS platforms, or cybersecurity solutions.
Thanks & Regards
C Naveen
Email :
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