Why UKG:
At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That's what we do.
We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you'll get flexibility that's real, benefits you can count on, and a team that succeeds together. Because at UKG, your work matters-and so do you.
About the Role,We are hiring an Experience Architect to define the enterprise-wide experience architecture for AI-enabled systems across UKG.
This role does not build AI models or sit within a single product team. Instead, it operates within Strategy and Enablement, shaping the standards, interaction models, and governance frameworks that ensure AI capabilities integrate coherently across the enterprise.
As AI expands across platforms, automation layers, and business workflows, the risk is not individual feature quality. The risk is fragmented interaction models, inconsistent patterns, and erosion of trust. This role exists to prevent that fragmentation.
You will operate horizontally across initiatives, partnering with product, engineering, data, and enterprise AI teams to define how humans and intelligent systems collaborate at scale.
This is a strategic role focused on coherence, scalability, and long-term experience health across UKG's AI transformation.
What You Will Do: Define enterprise principles for human-AI collaboration, including assistive, automated, escalation, override, and transparency models
Architect cross-system workflows that span products, business functions, and automation layers
Establish reusable AI interaction standards, governance models, and experience guardrails
Shape early-stage solution design to ensure alignment with enterprise interaction principles
Identify systemic patterns across initiatives and translate them into scalable frameworks
Partner with senior leadership to influence enterprise AI direction and experience strategy
Enable product teams with durable patterns and standards rather than owning feature delivery
***UKG is unable to offer sponsorship for this position.******This is a remote position***About You:The ideal candidate is an enterprise-minded experience leader who thinks in systems rather than screens. They are comfortable working upstream, bringing clarity to ambiguity and aligning teams around scalable interaction principles, workflow models, and governance standards.
They understand how enterprise systems, data, automation, and AI intersect, and can translate technical discussions into coherent human interaction frameworks. Operating horizontally across teams, they identify patterns across initiatives and establish standards that drive consistency, trust, and long-term scalability.
This individual is motivated by enterprise impact and recognizes that in the AI era, intentional experience architecture is essential to adoption, coherence, and operational effectiveness.
Basic Qualifications:- 4+ years of experience in experience design, service design, systems design, product architecture, or enterprise UX roles
- Demonstrated experience designing and mapping complex, cross-system workflows that span multiple platforms or business functions
- Exposure to AI-enabled systems, automation platforms, decision-support tools, or intelligent workflow solutions in enterprise environments
- Experience defining interaction models beyond visual artifacts, including decision logic, exception handling, escalation paths, and automation flows
- Experience influencing product and engineering teams during early concept, architecture, or roadmap planning phases
- Strong systems thinking skills with the ability to identify patterns across initiatives and translate them into scalable frameworks or standards
- Experience working in enterprise SaaS, B2B platforms, or large-scale internal systems
- Ability to communicate effectively with technical stakeholders, including discussing APIs, data flows, automation triggers, and system constraints
- Experience facilitating cross-functional workshops or working sessions to align stakeholders on workflow and interaction direction
- Proven ability to operate independently in ambiguous environments while driving clarity and alignment
Preferred Qualifications: Experience establishing or governing enterprise-wide interaction standards, design systems, or platform-level experience principles
Experience designing human and AI collaboration models, including assistive, autonomous, and hybrid interaction patterns
Background in service design, journey architecture, or operating model design across multiple teams or portfolios
Experience contributing to digital transformation or enterprise modernization programs
Experience working in a horizontal or enablement function that supports multiple product teams
Experience partnering with senior leadership to define strategic direction and experience governance models
Principal, Staff, or Lead-level experience shaping cross-portfolio experience direction
Company Overview:
UKG is the Workforce Operating Platform that puts workforce understanding to work. With the world's largest collection of workforce insights, and people-first AI, our ability to reveal unseen ways to build trust, amplify productivity, and empower talent, is unmatched. It's this expertise that equips our customers with the intelligence to solve any challenge in any industry - because great organizations know their workforce is their competitive edge. Learn more at ukg.com.
Equal Opportunity Employer
UKG is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, disability, religion, sex, age, national origin, veteran status, genetic information, and other legally protected categories.
View The EEO Know Your Rights poster
UKG participates in E-Verify. View the E-Verify posters here.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Disability Accommodation in the Application and Interview Process
For individuals with disabilities that need additional assistance at any point in the application and interview process, please email
The pay range for this position is $102,300.00 to $147,050.00 USD. The actual base pay offered may vary depending on skills, experience, job-related knowledge and work location. In addition to base pay, employees may be eligible to participate in a performance-based bonus plan and to receive restricted stock unit awards as part of total compensation. Learn more about UKG's benefits and rewards at
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