Project Manager – Insurance Technology & Operations

Direct Client Requirement
Project Manager – Insurance Technology & Operations

Location: New York, NY (Hybrid)
Duration: Full-Time

Role Overview
Client is seeking an experienced Project Manager to lead cross-functional initiatives across insurance operations, digital transformation, and core system modernization. This role will drive delivery of strategic programs spanning policy administration, claims, underwriting, and customer experience platforms. The ideal candidate combines strong project governance discipline with deep familiarity in insurance workflows and regulatory environments.

Key Responsibilities

Project Delivery & Execution

• Lead end-to-end delivery of insurance technology and business transformation projects
• Manage scope, timelines, budget, risks, and dependencies across multiple workstreams
• Develop detailed project plans, RAID logs, and executive-level status reporting

Stakeholder Management

• Act as the primary liaison between business (Underwriting, Claims, Finance) and IT teams
• Facilitate steering committee meetings and provide actionable insights to leadership
• Align stakeholders on priorities, deliverables, and change impacts

Agile / Hybrid Execution

• Drive Agile ceremonies (stand-ups, sprint planning, retrospectives) where applicable
• Coordinate with Product Owners to refine backlog and prioritize features
• Balance Agile delivery with traditional PMO governance

Insurance Domain Alignment

• Oversee initiatives involving:
  • Policy Administration Systems (Client)
  • Claims Management platforms
  • Billing & Payments systems
  • Regulatory and compliance reporting
• Ensure solutions align with industry standards and compliance requirements

Risk & Change Management

• Identify project risks early and implement mitigation strategies
• Manage organizational change, including user adoption and training plans
• Ensure smooth transition from project delivery to business operations

Required Qualifications

• 7+ years of Project Management experience, with at least 3+ years in Insurance
• Strong understanding of P&C or Life Insurance operations
• Experience with core systems (Guidewire, Duck Creek, or similar)
• Proven ability to manage large-scale, cross-functional programs
• Familiarity with Agile, Scrum, and Waterfall methodologies