Job Description:
***Only W2 resumes are accepted
Work Location: Fully Onsite.
Candidate location: Candidate must be a CURRENT resident within the Eastern Time Zone AND be prior to their start at their own expense.
DAILY DUTIES / RESPONSIBILITIES:
The network administrators for these openings under the general guidance of the assigned Network Operations Center Manager will coordinate daily/weekly assignments for the deployment, operational support, diagnostics, and troubleshooting of the Agency s critical enterprise architecture. The network administrators will work with Network, Security, and other IT professional groups and non-IT staff to assist with problem resolution, mitigation of issues, and to provide technical solutions. The network administrator will ensure assignments are completed accurately and on-time, and regularly provide progress, tasks, and deliverables status updates to the assigned project manager.
Specific duties and responsibilities will include but are not limited to the following:
- Support enterprise network and identity initiatives including SD-WAN deployment, PKI lifecycle management, and secure authentication services
- Monitor, identify, and remediate issues with Agency enterprise network and identity services
- Support network connectivity and authentication services on Windows-based systems
- Support connectivity and secure access on mobile devices (i.e., Apple devices)
- Manage the network and identity infrastructure lifecycle at all stages
- Create and maintain network documentation (e.g., diagrams, coverage, and design documentation)
- Assist with deployment, configuration, and support of SD-WAN, PKI, and secure authentication solutions
- Perform enterprise network deployments, installations, and upgrades Requires comfort working on a ladder; ability to lift 40 lbs.
- Perform firmware/software/security/feature upgrades across network and identity platforms
- Monitor Agency trouble ticket system and complete assigned network, authentication, and connectivity tickets
- Will serve as the Agency s primary support resource for network and access-related (authentication) technical issues, troubleshooting and resolving most common/routine problems
- Assists Agency staff/contractors in resolving network, authentication, and connectivity-related problems
- Coordinate and assist with testing and validation of network and identity solutions
- Adhere to State and Agency security and IT policies and standards
- Work closely with key stakeholder groups, including Network, Security, and Server Hosting to ensure the appropriate level of engagement and focus is maintained
- Assists various IT groups with other tasks as assigned such as with system/network installations and upgrades (i.e. racking equipment)
- Create, maintain, and review/improve upon network and identity documentation
- Ability to plan, organize, review, and implement associated project milestones to completion
- Provides updates to Project Team
- Perform other tasks and duties as assigned
Each selected candidate will be utilized for 40 hours per week for the duration of these and other projects and daily work as assigned. Job duties will require frequent site visits to remote office locations throughout the entire state of South Carolina, and the selected incumbent must be flexible to the potential of travel days being occasionally extended beyond normal business hours.
Applicants must demonstrate good oral and written communication skills and be able to provide effective phone, desk-side, and support via email. Applicants must be able effectively communicate technical and project details with IT and non-IT staff and at all levels.
Support of the project:
- DPH will require that the selected applicant sign the Agency s confidentially agreement and/or Business Associate (BA) agreement if applicable.
- All web services must be secure.
- Any changes to hours per day/week worked or scheduling must be approved by DPH.
- Contractors must be available or onsite at DPH during each day/week at the Agency s discretion, excluding state holidays, throughout the term of the contract with any at-home/remote work (i.e., outside the Agency) requiring prior approval.
- DPH may require that the selected applicant successfully complete online HIPAA and other Agency training(s).
- There will be a weekly review between each contractor and DPH to ensure the expectations of this agreement are met.
- Contractors must form productive working relationships with individuals from diverse backgrounds and at all organizational levels.
- DPH will not accept any offers that include an up-lift charge. Contractor rates shall not exceed the lesser of the maximum rates established under the State contract, Knowledge Services/DOT Staff, or this contract position.
- Contractors are required to follow Agency IT Standards, policies, and procedures including documentation.
- All notes, documents, and work product resulting from this SOW shall become the sole property of the South Carolina Department of Public Health and the State of South Carolina. Contractors shall not publish, share, or otherwise disclose such materials without the prior written approval of DPH.
Required Skills:
- 3+ Years of Experience with Enterprise Network Infrastructure and LAN Administration
- 3+ Years of Experience with Installing, Configuring, and Troubleshooting switches and wireless access points
- 3+ Years of Experience with SD-WAN, PKI, and secure authentication services
- 3+ Years of Experience with Troubleshooting network connectivity on Windows and mobile devices
- 3+ Years of Experience with creating, reading, and maintaining network documentation and diagrams
Preferred Skills:
- Any network or related certification by an industry leader such as CompTIA, Cisco, or Microsoft. (Please indicate whether certificate is active or inactive on resume)
- Cisco Networking Academy or similar bootcamp/training
ADDITIONAL SKILLS
- Ability to perform onsite physical network work, including lifting 40 lbs and working on ladders
- Valid driver s license and ability to travel statewide to remote sites with a State OR Personal Vehicle
- Strong verbal and written communication skills with both technical and nontechnical staff
- Strong interpersonal and customer service skills
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