Product Manager

San Jose, CA, US • Posted 19 hours ago • Updated 19 hours ago

Contract W2

Contract Corp To Corp

On-site

Depends on Experience

Fitment

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Job Details

Skills

Acceptance Testing
Amazon Web Services
Application Development
Artificial Intelligence
Business Analysis
Business Architecture
Business Process

Summary

We are looking for Product Manager for our client in San Jose, CA

Job Title: Product Manager

Job Location: San Jose, CA

Job Type: Contract

Job Description:

Pay Range: $70hr - $75hr

First, be a customer advocate. See every problem and our solutions through the eyes of our customers, whether internal or external.
Understand and translate the business strategy, business goals and business processes into an IT solution.
Research, analyze, and recommend solutions that meet the business needs for new projects.
Analyze business requirements, explore and evaluate various options, configure the application to meet requirements, and coordinate testing with QA and User acceptance testers.
Translate business architecture through the elicitation and definition of functional requirements.
Produce system documentation and data flows.
Quickly identify a problem and the resources required to resolve; take ownership and drive the problem to resolution.
Develop business specifications for application development or enhancements, and be the key interface between users and engineers.
Provide level 3 end user support as called upon by the Production Support Team.
Manage requirements volatility, integrity, and continuity via change management and reprioritization, as well as work closely with Release Management.
Use structured and disciplined approaches to solving technical problems.
Degree/Major: BS/MS Information Systems, Computer Science and/or related discipline.
5+ years of overall IT experience. 3 years as a Product Manager/BSA in a similar environment.
3+ years supporting customer care-related functions.
3 years of experience configuring and managing systems like Phones, Chat, chatbots, and AI Solutions.
Experience in Amazon Connect, Genesys, or LivePerson would be preferable.
Ability to communicate effectively and experience in documenting requirements and specifications are essential.
Self-motivated and proven ability to work creatively and analytically in a problem-solving environment.
Ability to balance multiple tasks/priorities, consistently meeting deadlines.
Knowledge of SDLC and Scrum methodologies.
Ability to build and manage cross-functional relationships.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10516350
Position Id: CA_PUMA_0122
Posted 19 hours ago

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Product Manager

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Job Details

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