Support Engineer

Key Responsibilities:
Provide technical support for VM Essentials and Morpheus Enterprise deployments across
onprem, hybrid, and cloud environments.
Diagnose and troubleshoot issues related to virtualization, compute, storage, networking,
and automation platforms.
Drive timely resolution of support cases in alignment with SLAs.
Assist customers during PoC cycles with configuration validation, environment readiness,
and blocker resolution.
Document solutions, FAQs, and best practices to improve internal knowledge bases.
Collaborate with crossfunctional teams including Product, Engineering, and Sales
Engineering to ensure customer success.

Responsibilities:
Support Engineer Owns complex issues, PoC's, and advanced troubleshooting.
Lead customer PoC's endtoend, ensuring successful deployment and evaluation.
Analyze deeper issues across storage, network, hypervisors, and orchestration layers.
Work closely with Product/Engineering teams to validate customer-found defects.
Serve as a technical advisor for partners and premium customer accounts.
Mentor Intermediate engineers and help improve team technical capabilities.

Preferred Experience:
Mandatory Linux Expertise.
Strong L2/L3 Linux troubleshooting skills in enterprise environments
3 7 years of experience supporting virtualization, cloud, or datacenter systems.
Strong troubleshooting in compute, storage, networking, or automation solutions.
Experience with PoC's, deployments, or customerfacing technical roles.
Proficiency in scripting/log analysis (PowerShell, Bash, Python preferred).
Experience diagnosing system issues related to OS performance, services, storage,
networking, and system logs
Ability to perform root cause analysis and resolve complex production issues
Deep understanding of the networking concepts, exposure to SDN is an added asset.
Exposure to Morpheus, vSphere, vCenter, or comparable CMP/VM platforms.
Experience with hybrid cloud environments (Azure, AWS, Google Cloud Platform).
Understanding of API integrations, automation workflows, or infrastructure-as-code tools.
Ability to work in fast-paced environments with global customers.