DevOps Engineer

Role: Technical Lead / Sr. Technical Lead  (Technical Support, Cloud CNS Team)

Location: San Mateo, California - Onsite

Job type: Permanent

Job Summary:

• You will play a pivotal role in ensuring the stability, scalability, and reliability of Client’s Cloud production deployments. Your responsibilities will include supporting the Client’s Cloud Native Kubernetes Platform & Client’s Cloud Native Storage, and ensuring the overall high availability of these platforms.

Key Responsibilities:

• Proactively identify and address issues to meet service level agreements (SLA), ensuring the continuous reliability and performance of the system.
• Collaborate closely with the engineering team to troubleshoot and resolve issues, leveraging strong problem-solving skills and technical expertise.
• Develop comprehensive runbooks to streamline and document operational procedures, ensuring effective and standardized processes for the team.
• Serve as a member of the platform team to work closely with application teams to ensure availability.
• Act as a key member of the platform team, collaborating closely with application teams to ensure uptime, seamless integration, and optimal performance of the overall system.
• Optimize the Client’s Cloud platform infrastructure for high availability and scalability.
• Create tools using shell scripting or Python to empower L2 Engineers, enhancing efficiency and streamlining processes within the team.
• Collaborate within a global team spanning Japan, Europe, and North America, operating on a shift basis to ensure around-the-clock support and seamless coordination across different time zones.

Relevant Skills:

• Strong Linux System Admin Experience with excellent troubleshooting and problem-solving skills
• Certified Kubernetes Administrator (CKA), Certified Kubernetes Security Specialist (CNS)
• Good knowledge of cloud-related services like compute, storage, network, and automation
• Experience in Software Defined Storage (SDS)
• Experience in virtualization technologies
• Experience in service mesh technologies such as Istio and Envoy
• Demonstrable scripting skills and automation (bash, Python, etc.)
• Interest in identifying new cloud technologies, tools & processes drives innovation and business value.
• Self-motivated, learning quickly, and delivering results with minimal supervision
• A Bachelor’s Degree in Computer Science, Engineering, or equivalent experience