Application support analyst

Application support analyst

Houston, TX

• Provides end-to-end application or infrastructure service delivery to enable successful business operations of the firm
• Supports the day-to-day maintenance of the firms systems to ensure operational stability and availability
• Assist in the monitoring of production environments for anomalies and address issues utilizing standard observability tools
• Identify issues for escalation and communication| and provide solutions to the business and technology stakeholders
• Analyze complex situations and trends to anticipate and solve incident| problem| and change management in support of full stack technology systems, applications or infrastructure
• Monitors trading application stack and critical batch processing to ensure operational stability
• Engages regularly with business client service, infrastructure, and other stakeholders of supported applications
• Resolves day-to-day issues impacting the application stack| acting as the first point of contact for Technology and Business
• Create, continuously improves and maintains real-time monitoring dashboards for system operability and performance
• Manages the on-boarding of new businesses| clients| and applications to the team's portfolio
• Support on late night and weekends shifts on rotational basis

Essential Skills:

• 3 years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
• Demonstrated knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloud
• Experience in observability and monitoring tools and techniques
• Exposure to processes in scope of the Information Technology Infrastructure Library (ITIL) framework
• Undergraduate degree in a numerate subject (e.g. mathematics| engineering| computing science)Experience with Control M and Autosys Scheduler
• Experience developing and supporting applications built on Python| Java| or .NET framework
• Experience with relational databases and ability to write complex SQL queries

Experience working with UNIX/Linux platforms - Red Hat Enterprise Linux (RHEL)Proficiency with incident and problem management best practices including resource coordination| stakeholder communication| root cause analysis| and incident post mortems