ServiceNow Architect

Job Title : Architect (Level: Manager)

New York, New York

Job Duration : 3-6 Months

Job Description :

Job Summary The ServiceNow Architect will lead the end-to-end architecture, design, and implementation of the ServiceNow platform for the Historical.ai RAG solution. The role is responsible for designing secure integrations between ServiceNow, the MID Server, and the on-premises AI/RAG platform while ensuring adherence to ServiceNow best practices, scalability, security, and governance. The architect will provide technical leadership across the solution lifecycle, from design through deployment and hypercare. Key ResponsibilitiesDefine the overall ServiceNow solution architecture and technical roadmap. Design secure integrations using MID Server, REST APIs, IntegrationHub, and Flow Designer. Architect the Historical.ai user experience within ServiceNow (Workspace/UI Builder/Portal). Ensure platform scalability, security, and performance for enterprise deployment. Lead technical design reviews and establish development standards. Design authentication, authorization, and API security for external AI integrations. Collaborate with Infrastructure, AI/ML, Security, and Business teams to deliver the solution. Provide technical oversight during development, SIT, UAT, and production deployment. Review code quality, solution performance, and platform governance. Produce architecture documentation, integration specifications, and deployment plans. Required Skill Strong expertise in ServiceNow Platform Architecture, ITSM/CSM modules, and platform customization. Hands-on experience with MID Server, IntegrationHub, Flow Designer, Scripted REST APIs, and enterprise integrations. Proficiency in ServiceNow scripting (Business Rules, Script Includes, Client Scripts, ACLs) and UI Builder/Agent Workspace. Solid understanding of API security, OAuth, Mutual TLS, on-premise integrations, and ServiceNow governance best practices. Certifications Mandatory ServiceNow Certified System Administrator (CSA) (Mandatory) ServiceNow Certified Application Developer (CAD) (Mandatory) ServiceNow Certified Implementation Specialist – ITSM (CIS-ITSM) (Mandatory)