Service Desk Support Analyst


Resourcesoft, Inc.
Dice Job Match Score™
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Job Details
Skills
- DNS
- DHCP
Summary
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4 or more years of experience in technical support and enterprise service desk operations.
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Proficiency in supporting Windows, macOS, and mobile operating system environments.
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Experience in administering Active Directory, Group Policy, and enterprise endpoint security tools.
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Experience with diagnosing and resolving Microsoft 365, VPN, and hardware connectivity issues.
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Experience in network infrastructure fundamentals including TCP/IP, DNS, and DHCP configuration.
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Experience with ITIL best practices for incident triage, asset tracking, and ticket management.
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Excellent verbal and written communication skills to deliver customer-focused technical support.
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Provide real-time, phone-based technical support for a large-scale enterprise user base.
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Diagnose and resolve complex hardware, software, VPN, and network connectivity incidents.
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Execute secure user identity verification procedures for password resets and account unlocks.
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Document detailed troubleshooting steps, incident resolutions, and knowledge base articles.
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Triage and escalate complex technical service tickets to appropriate engineering tiers efficiently.
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Analyze service requests to identify root causes and trends of recurring technical issues.
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Ensure strict adherence to enterprise real-time service objectives and security protocols.
Founded in 1999, Resourcesoft, Inc. is a leading Technology Consulting and Professional Services organization. Headquartered in Marlborough, MA, the company serves the technology needs of its clients nationwide. Resourcesoft has often been recognized by prominent rating agencies for its exemplary growth and stability. With over two decades of industry experience, the Company has evolved as a front runner in enabling project optimization. We partner with leading organizations to provide technology solutions within the financial, insurance, education, government, publishing, healthcare and pharmaceutical domains. We take pride in mentoring a workforce that is well positioned to respond to the emerging IT trends and needs. With the employees at the crux of every business endeavor, our success is driven by our expertise in pairing the right talent with the best jobs in the technology sector. We forge long term, personalized relationships with our employees to advance their career to the next level. We engage them in technology centric client projects that provide opportunities for them to evolve, innovate and deliver world class products and services. Our career opportunities offer challenging assignments and exposure to emerging and cutting edge technologies. We are committed to providing our employees with the tools necessary to accelerate their career progression, while maintaining a healthy, work-life balance. We are deeply committed to providing a workplace ambience that is both challenging and fulfilling.
Resourcesoft is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
For more information about Resourcesoft and our services, please visit our website.
- Dice Id: 10117734
- Position Id: 21878-27990-1785762644
- Posted 3 hours ago
Company Info
About Resourcesoft, Inc.
Founded in 1999, Resourcesoft, Inc. is a leading Technology Consulting and Professional Services organization. Headquartered in Marlborough, MA, the company serves the technology needs of its clients nationwide. Resourcesoft has often been recognized by prominent rating agencies for its exemplary growth and stability. With over two decades of industry experience, the company has evolved as a front runner in enabling project optimization. We partner with leading organizations to provide technology solutions within the financial, insurance, education, government, publishing, healthcare and pharmaceutical domains. We take pride in mentoring a workforce that is well positioned to respond to the emerging IT trends and needs. With the employees at the crux of every business endeavor, our success is driven by our expertise in pairing the right talent with the best jobs in the technology sector. We forge long term, personalized relationships with our employees to advance their career to the next level. We engage them in technology centric client projects that provide opportunities for them to evolve, innovate and deliver world class products and services. Our career opportunities offer challenging assignments and exposure to emerging and cutting edge technologies. We are committed to providing our employees with the tools necessary to accelerate their career progression, while maintaining a healthy, work-life balance. We are deeply committed to providing a workplace ambience that is both challenging and fulfilling.
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