Desktop Support Technician

We are seeking a Desktop Support Technician to manage and support a complete desktop computing environment for a designated department. This role requires a hands-on IT professional with strong technical expertise, problem-solving skills, and the ability to deliver high-quality end-user support.

Key Responsibilities

• Manage and maintain the full desktop computing environment for assigned departments, including hardware, software, and user support
• Administer Active Directory environments, including creating and maintaining organizational units (OUs) and implementing Group Policy changes
• Proactively monitor and maintain operating systems and application software, ensuring all systems are current and compliant with organizational standards
• Maintain inventory of hardware and peripherals, recommending upgrades or replacements and coordinating with vendors for procurement
• Install, configure, and coordinate repair of desktops, laptops, and network-connected devices and peripherals
• Respond to and resolve both routine and urgent technical issues, supporting critical services such as email, scheduling systems, and backup solutions
• Document incidents, service requests, and resolutions to ensure accurate tracking and knowledge sharing
• Provide end-user training and support to ensure effective use of desktop systems and applications
• Collaborate with infrastructure and application teams to ensure seamless integration of systems and technologies
• Analyze and recommend technical solutions to improve department-level computing efficiency and performance

Additional Responsibilities

• Support technical projects, including testing and validating hardware and software solutions
• Create and maintain technical documentation and contribute to process improvements
• Train and mentor junior support staff and technicians
• Perform other IT support duties as needed

Qualifications

• Strong experience in desktop support or IT support in a professional environment
• Hands-on experience with Active Directory, Group Policy, and endpoint management
• Proficiency with Windows operating systems and enterprise applications
• Experience supporting hardware, peripherals, and network-connected devices
• Strong troubleshooting, documentation, and customer service skills
• Ability to manage multiple tasks and work both independently and collaboratively

Job Type & Location
This is a Contract to Hire position based out of New Haven, CT.
Pay and Benefits
The pay range for this position is $20.00 - $25.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in New Haven,CT.
Application Deadline
This position is anticipated to close on Jun 6, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.