Pega Service Parts Management Specialist

Job Title: Pega Service Parts Management Specialist (Servigistics)

Location: San Jose, CA / RTP, NC (100% Onsite)

Duration: 12+ Months

Experience Required: 6–8 Years

Primary Skills: Servigistics (SPM), Pega, Oracle

Role Overview

We are seeking a skilled Pega Service Parts Management Specialist with strong experience in Servigistics (SPM) and supply chain planning. The ideal candidate will work on service parts planning, inventory optimization, and reverse logistics processes, while leveraging Pega and Oracle systems to drive efficient operations.

Key Responsibilities

1. Service Parts Management (SPM)

• Work extensively with Servigistics (PTC SPM) for service parts planning
• Manage demand and supply planning processes
• Optimize inventory and ensure availability of service parts

2. Pega Development & Implementation

• Design and implement solutions using Pega platform
• Apply Pega best practices and maintain system performance
• Utilize Certified System Architect (CSA) knowledge

3. Supply Chain & Logistics

• Support Oracle Order Management and Inventory Management processes
• Handle reverse logistics (returns, repairs, refurbishments)
• Improve inventory optimization and supply chain efficiency

4. Data & Analysis

• Work with SQL / PL-SQL for data analysis and reporting
• Analyze demand, supply trends, and operational performance

5. Requirement Gathering & Communication

• Capture and document business requirements
• Communicate effectively with stakeholders and cross-functional teams

Required Skills

Core Expertise

• Servigistics (Service Parts Management – PTC)
• Supply Chain Planning & Scheduling
• Demand & Supply Planning

Pega

• Pega Platform (5+ years)
• Certified System Architect (CSA)

Oracle

• Oracle Order Management
• Inventory Management
• Shipping processes

Database

• SQL / PL-SQL (Intermediate level)

Additional Requirements

• Strong analytical and problem-solving skills
• Experience with reverse logistics processes
• Ability to work in fast-paced environments
• Excellent communication and stakeholder management skills

Preferred Skills

• Experience in large-scale supply chain environments
• Exposure to inventory optimization strategies
• Strong business process understanding in service planning