Job Title: Sales SME (AI Training)
Location: Remote, US
Mode: Contract
Key Responsibilities
● Collaborate with AI and Data Teams: Work closely with data scientists and product managers to evaluate AI models used in prospecting, lead qualification, objection handling, negotiation, and closing.
● Model Evaluation & Improvement: Identify gaps, hallucinations, unnatural phrasing, and ineffective tactics in existing models and contribute domain insights to improve conversation quality and conversion potential.
● Validation: Validate AI outputs against real-world sales scenarios, psychological persuasion principles, and customer experience standards to ensure interactions feel human and authentic.
● Define Success Metrics: Define key metrics and success criteria to measure model performance regarding tone, empathy, objection recovery, and eventual deal progression.
● Data Annotation & Context: Support data labeling and annotation by providing specific context on sales stages (e.g., differentiating between a discovery question and a closing question) to refine training datasets.
● Framework Design: Assist in designing prompts and frameworks that allow the AI to adapt to different buyer personas and industries while maintaining consistency.
● Industry Trends: Stay current with evolving sales methodologies (e.g., SPIN, Challenger, Sandler), CRM technologies, and ethical standards in automated selling.
Qualifications
● Education: Bachelor’s degree in Business Administration, Marketing, Communications, Psychology, or a related field.
● Experience: 7+ years of core sales experience (B2B Account Executive, Inside Sales, Sales Enablement, or Sales Leadership).
● Domain Knowledge: Strong understanding of the full sales funnel, pipeline management, CRM logic, and various sales techniques/methodologies.
● Analytical Mindset: Ability to objectively analyze conversation transcripts and identify why a pitch failed or succeeded.
● Collaboration: Experience collaborating with cross-functional teams (Engineering, Product, Marketing) is highly preferred.
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