Servicenow Solution Architect

POSITION SUMMARY:
The Senior Solution Architect ServiceNow is a senior-level technology leader responsible for setting the strategic vision and architectural direction for the ServiceNow platform across the organization. This individual will define how to best leverage ServiceNow to deliver business value, improve operational efficiency, and reduce total cost of ownership (TCO).

The ideal candidate is a highly skilled technical expert and visionary who can translate complex business requirements into scalable, secure, and sustainable platform solutions. They will drive platform governance, integration strategies, and architecture standards while collaborating with cross-functional teams and other enterprise architects to ensure a cohesive, connected IT ecosystem.


REQUIREMENTS FOR CONSIDERATION
Bachelor's degree in Computer Science, Information Systems, Engineering, or a related field. Advanced degree or certifications preferred.
7+ years of experience in IT architecture, design, and development roles.
5+ years of experience architecting and delivering solutions on the ServiceNow platform.
Deep expertise in multiple ServiceNow modules (e.g., ITSM, ITOM, HRSD, CSM, App Engine).
Proven experience designing scalable, secure, and maintainable platform architectures.
Demonstrated success in leading platform strategy, governance, and roadmapping efforts.
Knowledge of integration patterns and experience with REST, SOAP, MID Servers, and other integration methods.
Experience working in agile and DevOps environments.
Excellent communication, presentation, and stakeholder engagement skills.
Strong leadership and influencing capabilities, with the ability to drive alignment across diverse teams and levels.
ServiceNow Certified System Administrator (CSA) and Certified Implementation Specialist (CIS) certifications strongly preferred.
Experience in large-scale enterprise environments; retail or multi-business unit experience is a plus.