Help Desk/Desktop Support Analyst

Description

We are looking for a Help Desk/Desktop Support Analyst to provide onsite technical assistance and day-to-day operational support for a growing organization in Chicago, Illinois. This Long-term Contract position offers the chance to work closely with internal staff and external technology partners while helping maintain a reliable end-user computing environment. The role combines hands-on desktop support, issue resolution, and coordination across IT-related tasks to keep business operations running smoothly.

Responsibilities:
Deliver onsite support for employees by diagnosing and resolving hardware, software, and access-related issues across desktop and laptop environments.
Assist with setup, deployment, and maintenance of workstations, peripherals, and user devices for both new and existing team members.
Monitor and manage service desk requests, document solutions, and ensure timely follow-up on reported technical problems.
Support both Windows and Mac users with troubleshooting related to operating systems, Microsoft 365 applications, and everyday connectivity concerns.
Coordinate with external vendors and internal stakeholders to address escalated issues, service needs, and technology-related requests.
Help maintain user accounts, permissions, and directory services tasks, including basic support within Active Directory environments.
Contribute to office technology operations by supporting equipment readiness, workspace setup, and routine IT administrative activities.
Identify recurring support issues and assist with process improvements or small technical projects that enhance overall IT service delivery.

Requirements

At least 1 year of hands-on IT support experience in a multi-user business environment.
Working knowledge of Windows 10, Microsoft operating systems, and general desktop troubleshooting practices.
Experience supporting both PC and Mac environments in an end-user support role.
Familiarity with Microsoft 365 and common workplace productivity tools.
Basic understanding of networking concepts and the ability to troubleshoot common connectivity problems.
Experience using ticketing or service desk platforms to track and manage support requests.
Ability to work independently, communicate effectively, and provide detail-oriented support to employees at all levels of the organization.

Technology Doesn't Change the World, People Do.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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