Direct Client in Santa Fe, NM Need Desktop Support Technician for Long Term Project
SnapCode Inc
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Job Details
Skills
- PowerShell
- ServiceNow
- Microsoft 365
Summary
Hi,
Hope you are doing well,
Role | Desktop Support Technician |
Location | Santa Fe, NM |
Duration | Long Term |
Mode of Interview | In-Person only |
This position will be on-site in Santa Fe, NM and provide desktop support to end users, ensuring reliable operation, maintenance, and connectivity of desktop systems within a Microsoft-based environment.
Key Responsibilities Perform PC and laptop break/fix support, including hardware and software installation, configuration, and troubleshooting Provide end-user support via in-person, phone, email, and remote tools; respond to and resolve helpdesk tickets in a timely manner Manage the full ticket lifecycle within a service management system, including ticket creation, updates, resolution, and escalation in accordance with SLAs Diagnose and resolve technical issues through structured troubleshooting (analyze, identify root cause, implement solutions) Support internal teams and collaborate with vendor support to resolve hardware and software issues Ensure desktop systems integrate seamlessly with enterprise infrastructure, including file servers, email systems, conferencing tools, and business applications Maintain accurate documentation of incidents, resolutions, and system changes; contribute to knowledge base articles Prioritize and manage multiple tickets simultaneously based on urgency and business impact
Required Skills & Experience Hands-on experience supporting desktop environments, including hardware, operating systems, and standard applications Strong troubleshooting skills across hardware, software, and basic networking issues Experience working in a ticketing/service management platform (e.g., ServiceNow or similar) Experience supporting a Microsoft environment, including Windows OS, Microsoft 365, Outlook, Teams, and Active Directory Familiarity with basic scripting (e.g., PowerShell, PERL, or Shell) is a plus Strong customer service and communication skills, with the ability to support both technical and non-technical users Ability to prioritize tasks, multitask, and perform effectively in a fast-paced support environment | |
- Dice Id: 91172751
- Position Id: 807982
- Posted 14 hours ago
Company Info
About SnapCode Inc
Snapcode Inc., a US-based IT staffing firm, provides specialized technology professionals to businesses seeking their expertise. The company’s mission is to connect talented individuals in the IT sector with organizations that are striving to achieve their business objectives.
Core Services
Snapcode Inc provides a range of staffing solutions tailored to the diverse needs of its clients:
• Contract Staffing: Temporary placements to fill short-term roles for project-specific needs.
• Permanent Staffing: Recruitment of candidates for full-time positions within organizations.
• Managed Services: Comprehensive IT solutions, including team management and project execution.
• Executive Search: Services to identify and place top-level IT executives in leadership roles.
Industries Served
Snapcode Inc specializes in staffing for multiple industries:
• Information Technology
• Financial Services
• Healthcare
• Retail and E-commerce
• Telecommunications
Commitment to Excellence
Snapcode Inc. emphasizes a customer-centric approach, ensuring that both its clients and candidates derive personalized benefits from its solutions. The company employs stringent screening procedures and maintains a comprehensive network of highly skilled professionals, enabling it to meet the demands of rapidly changing technological landscapes.
Conclusion
Snapcode Inc. stands out in the competitive US IT staffing market due to its commitment to quality and its capacity to adapt to industry-specific challenges. By aligning expertise and innovation, the firm provides staffing solutions that enable organizations to flourish in the digital era.
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