Vice President – Director

Hybrid in Baltimore, MD, US • Posted 1 day ago • Updated 1 day ago
Full Time
Hybrid
$150000 - $175000/yr
Fitment

Dice Job Match Score™

🛠️ Calibrating flux capacitors...

Job Details

Skills

Summary

Title: Vice President – Director 

​Location:  Baltimore, MD
Position Type: Full Time

Compensation
Pay Range:$150,000-$175,000 Per Year

Description
Seeking an experienced leader focused on AI Operations, Incident, and Problem Management. 
Based in Baltimore, MD, this full-time role involves strategizing and enhancing enterprise support capabilities to minimize incidents and enhance service availability. 
The ideal candidate will have a strong technology leadership background, with a focus on automation, data-driven decision-making, and proactive operations.

Key Responsibilities
Develop and execute strategy for Incident and Problem Management, and Application Support.
Lead major incident management and improve response processes and communication.
Drive root cause analysis, corrective actions, and continuous improvement initiatives.
Oversee Level 2 Application Support to ensure effective troubleshooting and service restoration.
Advance AI Ops and automation to transform incident detection and resolution processes.

Qualifications
Bachelor''s degree in a related field; advanced degree preferred.
10 years of experience in Technology organizations supporting enterprise environments.
7 years of leadership experience in operational support and incident management.
Strong understanding of application architectures, cloud platforms, and distributed systems.
Proven experience with automation and AI-driven operational solutions.

Core Technologies
Machine Learning | Event Correlation | Predictive Analytics | Automation Technologies | Operational Intelligence Platforms

Contact Information
Alyson Smolenski,

Onboarding Expectations
Learn more about our Onboarding Process here  

EEO Statement
Learn more about our EEO policy here
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: mitchmar1
  • Position Id: 26-17702
  • Posted 1 day ago
Create job alert
Set job alertNever miss an opportunity! Create an alert based on the job you applied for.

Similar Jobs

Baltimore, Maryland

Today

Full-time

Columbia, Maryland

Today

Full-time

USD 190,000.00 - 280,000.00 per year

Baltimore, Maryland

12d ago

Full-time

170000 - 225000

Hybrid in Fort Meade, Maryland

Today

Full-time

-USD

Search all similar jobs