Senior Product Experience (UX) Designer – Enterprise Products

Remote

Full Time 

Overview / Summary

We are seeking hands-on Product Experience Designers to support strategic Operations modernization workstreams. These resources will modernize internal experiences used by underwriters, call center representatives, agents, and agent team members, with a focus on complex workflows, legacy system pain points, and improved end-to-end service experiences.

Each Product Experience Designer will own a complex experience workstream from discovery through design execution. The role includes conducting research, creating user-centered designs, collaborating with cross-functional teams, and translating business requirements into human-centered design solutions.

Key Responsibilities

• Own complex experience workstreams from discovery through design execution.
• Conduct stakeholder and user interviews.
• Map current-state and future-state user journeys.
• Synthesize research findings and analytics to identify pain points and opportunities.
• Define user scenarios, information architecture, and user flows.
• Create wireframes and interactive prototypes using Figma.
• Iterate designs based on stakeholder feedback and usability findings.
• Partner with business analysts, product managers, developers, designers, and Experience Leads to translate business requirements into design solutions.
• Present design rationale and educate partners on UX principles.
• Balance business needs, user needs, technical constraints, accessibility, and design-system standards.
• Move work forward with limited supervision while following internal design practices, training materials, and the native design system.
• Learn business operations domains, including agent support, underwriting support, call center workflows, case/task management, and internal operational processes.
• Use research and analytics to support continuous improvement.
• Design AI-enabled workflows and utilize GenAI tools.

Required Qualifications

• Strong product experience design, enterprise UX, and systems-thinking capabilities.
• Experience owning complex experience workstreams from discovery through design execution.
• Ability to conduct stakeholder and user interviews.
• Experience with journey mapping, experience mapping, and complex workflow design.
• Strong skills in research synthesis, affinity mapping, insight synthesis, hypothesis formulation, storytelling, and critical evaluation.
• Experience creating information architecture, user flows, scenarios, wireframes, high-fidelity designs, and interactive prototypes.
• Proficiency with Figma, including design documentation.
• Experience applying design systems and native components consistently.
• Experience supporting user research and usability testing, including interviews, findings documentation, and iterative design.
• Understanding of accessibility fundamentals.
• Strong stakeholder communication and cross-functional collaboration skills.
• Ability to translate ambiguous business requirements into clear design direction.
• Comfortable balancing business needs, user needs, technical constraints, accessibility, and design-system standards.
• Comfortable using GenAI tools and designing AI-enabled workflows.

Desired Skills

• Experience with internal enterprise tools.
• Experience designing complex workflows and support experiences.
• Data visualization experience.
• Analytics-informed design experience.
• Agile delivery experience.
• Experience designing AI-enabled workflows.