Technical Writer / Content Developer - AI SDLC Transformation (Contract)Client: Charter Communications
Location: Greenwood Village, CO (Hybrid - 4 days onsite / 1 remote)
Duration: 7-month contract
Pay Rate: $35-$50/hr (W2)
About the RoleCharter Communications is seeking an experienced
Technical Writer / Content Developer to support a large-scale
AI SDLC Transformation program. In this role, you will own the end-to-end documentation, training, and knowledge assets that enable
~8,500 developers to successfully adopt AI-enabled development workflows.
This is
not a traditional API documentation role. You will shape how developers learn, experiment with, and operationalize AI-assisted development across the enterprise. Working closely with a
Developer Advocate, Product Manager, and Principal Architect, you'll translate complex technical workflows into clear, actionable learning content that drives adoption and reduces time-to-value.
Key ResponsibilitiesTraining Curriculum Development (Primary Focus)- Design and develop end-to-end training curricula for AI-enabled SDLC workflows
- Create foundational, intermediate, and advanced learning modules
- Develop certification assessments and evaluation rubrics
- Build just-in-time learning resources and quick-reference guides
- Partner closely with the Developer Advocate on training delivery and feedback incorporation
Workflow Documentation- Author and maintain workflow playbooks covering AI-enabled SDLC activities:
- Coding
- Testing
- Debugging
- Documentation
- Code review
- Security review
- Document worked examples, edge cases, and best practices
- Create integration guides for IDEs, GitLab, and chat-based AI entry points
- Develop FAQs and troubleshooting guides based on real-world developer issues
- Maintain version control, review cycles, and documentation standards
Prompt Library & Knowledge Management- Curate and maintain the enterprise prompt library
- Document prompt engineering patterns and best practices
- Create reusable prompt templates for common development scenarios
- Establish prompt governance guidelines
- Maintain terminology standards and a shared glossary
Developer Portal & Self-Service Enablement- Own developer portal content strategy and execution
- Create Tier-0 self-service content to reduce support demand
- Build and maintain a searchable knowledge base for Community of Practice
- Produce or coordinate video tutorials and recordings (Loom, Camtasia, etc.)
- Ensure content accuracy, consistency, and freshness across channels
Required Technical Skills- Strong understanding of the software development lifecycle (SDLC) and DevOps practices
- Proficiency in at least one programming language (e.g., Python, Java, Go) sufficient to write and validate examples
- Experience with documentation-as-code workflows (Markdown, Git, static site generators)
- Hands-on experience with documentation platforms such as Confluence, GitLab/GitHub wikis, ReadTheDocs, or similar
- Familiarity with AI/ML concepts and AI-assisted development tools (preferred)
- Willingness to create or support video-based learning content
Experience & Background- 5+ years of technical writing experience in software development environments
- 3+ years creating developer-focused documentation (APIs, SDKs, playbooks, guides)
- 2+ years developing training curricula or instructional content
- Proven ability to manage and scale large documentation sets across multiple workflows
- Experience working in Agile / DevOps environments with rapid iteration cycles
Strongly Preferred:- 3+ years of professional software development experience, or
- Demonstrated ability to operate deeply embedded with engineering teams and produce developer-validated content
Preferred Qualifications- Experience using AI coding assistants (GitHub Copilot, CodeWhisperer, Cursor, etc.)
- Instructional design or adult learning Background
- Large-scale enterprise transformation experience
- Knowledge management system experience
- Familiarity with prompt engineering concepts
- Experience in regulated industries (telecom, financial services, etc.)
- Technical communication or instructional design certifications (STC, CPTC, etc.)
Work Environment- Hybrid: 4 days onsite / 1 remote (non-negotiable)
- Location:
- 6360 S Fiddlers Green Cir, Ste 600 in Greenwood Village, CO 80111
- Highly collaborative team environment
- Regular interaction with developers, champions, and AI Center of Excellence
- Mix of independent writing and collaborative reviews
Why This Role- Drive AI enablement across a large developer population
- Shape how thousands of developers adopt AI-assisted workflows
- High visibility within a major enterprise transformation program
- Opportunity to influence learning strategy, not just documentation
We reserve the right to pay above or below the posted wage based on factors unrelated to sex, race, or any other protected classification.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. This temporary role may be eligible for the following:
- Medical, dental & vision
- 401(k)/Roth
- Insurance (Basic/Supplemental Life & AD&D)
- Short and long-term disability
- Health & Dependent Care Spending Accounts (HSA & DCFSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
Job Type & LocationThis is a Contract position based out of Greenwood Village, CO.
Pay and BenefitsThe pay range for this position is $35.00 - $50.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace TypeThis is a hybrid position in Greenwood Village,CO.
Application DeadlineThis position is anticipated to close on May 15, 2026.
About TEKsystemsWe're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.
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