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I came across your profile and wanted to reach out regarding an exciting Director Operation Excellence opportunity with one of our direct clients.
Please find the job details below for your review:
Job Title: Director Operation Excellence
location: Phoenix, AZ (Hybrid Office)
Duration: FTE Role.
Position Summary:
The Director, Enterprise Operational Excellence Multi-Cancer Early Detection (MCED) is responsible for sustaining enterprise-wide operational excellence initiatives that enable scalable growth, operational efficiency, regulatory compliance, and exceptional customer outcomes. This role supports end-to-end process design and optimization across the MCED product lifecycle, ensuring alignment with enterprise objectives and external partner requirements.
As a Lean Six Sigma certified role with extensive project management expertise, the Director drives structured, data-driven transformation initiatives using Lean principles, DMAIC methodologies, and A3 problem-solving frameworks. This role partners cross-functionally with both internal and external partners to implement standardized, high-performing processes that enhance quality, reduce waste, and improve product value.
Job Responsibilities:
Conduct comprehensive end-to-end workflow mapping across product stages and departments internal and external vendors; support the development and maintenance of SOPs, performance standards, and best practices.
Design standard work documentation, scalable processes, and workflow models to support sustainable growth and operational consistency for both internal and client engagements.
Serve as the central point of coordination for key internal stakeholders, Marketing, Operations, Lab, Customer Support, Regulatory, and Compliance teams to ensure alignment, timely decision-making, and disciplined execution.
Engage in vendor relationships and external stakeholder engagements, ensuring deliverables, compliance requirements, and operational standards are met. Includes all factors to ensure a best-in-class patient experience (kitting, ordering, reporting).
Architect standardized, scalable processes and workflow models that support product launches, sustainable growth, operational consistency, and high-quality client engagement.
Lead Lean and Six Sigma based process improvement initiatives to eliminate waste, reduce variation, improve cycle time, enhance quality, and elevate customer experience across the enterprise.
Define KPIs and reporting frameworks to track product launch success and operational performance; proactively identify risks, ensure regulatory compliance, and provide executive-level reporting and post-launch assessments.
Required Qualifications:
Bachelor s degree in business administration, related STEM field or equivalent level of experience.
5+ years of experience in operational excellence, process improvement, operations, strategy, or consulting roles.
Must have or have ability to obtain Lean Six Sigma Certification Green Belt or Blackbelt within 6months in role.
Demonstrates expertise in enterprise project management methodologies in product launch and implementation.
Strong executive communication skills with the ability to influence cross-functional and external stakeholders.
Proven success driving measurable performance improvement across multiple divisions and vendor engagement.
Proficient in Microsoft Office Suite, specifically Word, Excel, Outlook, Visio and general working knowledge of Internet for business use.
Preferred Qualifications:
Lean Six Sigma Certification, Greenbelt, Black Belt, or Master Black Belt preferred.
Experience with managing/leading cross functional teams.
Experience with enterprise process design or product launch operations.
Experience in clinical diagnostics, laboratory operations, biotech, medical devices, or MCED-related environments.
End-to-end experience supporting new product introduction (NPI), especially in healthcare or regulated industries.
Experience designing operational workflows for laboratory operations, kitting, ordering, sample logistics, reporting, and external vendor coordination.
Track record implementing scalable operating models in high-growth or earlystage product environments.
Skill in designing KPI dashboards, operational scorecards, and postlaunch reporting frameworks.
Experience managing complex vendor ecosystems, especially in logistics, labs, fulfillment, or healthcare operations.
Physical Demands :
Employee may be required to lift routine office supplies and use standard office equipment.
Ability to sit for extended periods of time.
Training :
All job specific, safety, and compliance training are assigned based on the job functions associated with this employee.
Other:
This position requires periodic travel and some evenings, weekends and/or holidays.
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