Lead Engineer - Automation Modernization

Description

United's Digital Technology team is comprised of many talented individuals all working together with cutting-edge technology to build the best airline in the history of aviation. Our team designs, develops and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions.

Job Overview and Responsibilities

This role leads the design and development of RESTful APIs and reusable automation services that modernize enterprise services, including device lifecycle, incident management, secure file transfer and job scheduling solutions. The position applies strong software engineering practices to create scalable, secure, and supportable self-service capabilities while improving the developer and user experience through clear documentation, observability, and reliable integrations. The Lead Engineer also provides technical direction across complex implementations and collaborates with platform, infrastructure, DevOps, and application teams to advance modernization roadmaps and drive adoption.

• Design, develop, and maintain REST APIs to enable automation and self-service capabilities across enterprise platforms (e.g., SkyNet, Operations Orchestrator, Harness, GitHub Actions, Ansible, Automation Platform, Secure File Transfer, job scheduling systems like Control-M)
• Modernize legacy automation workflows by exposing reusable services and APIs
• Collaborate with cross-functional teams (platform, infrastructure, DevOps, and application teams) to integrate automation solutions
• Drive adoption of self-service capabilities by creating intuitive API-driven interfaces and documentation
• Implement best practices for API design, versioning, scalability, and security.
• Contribute to architectural design discussions and modernization roadmaps to ensure reusable, scalable, and future-ready automation solutions.
• Integrate observability and monitoring solutions to ensure high availability, performance, and reliability.
• Troubleshoot and resolve complex system, platform, and integration issues to ensure stable operations and continuous service delivery.

Qualifications

What's needed to succeed (Minimum Qualifications):

• Bachelor's Degree in Computer Science, Information Systems, Business Administration, or related degree
• 3+ years of relevant experience
• Strong experience developing RESTful APIs and microservices
• Experience working with enterprise automation tools, job schedulers, or file transfer platforms
• Proficiency in object-oriented programming (e.g., Java, Python, or similar)
• Solid understanding of API design principles, authentication (OAuth, JWT), and service orchestration
• Familiarity with CI/CD pipelines and DevOps practices
• Strong problem-solving skills and ability to work in complex enterprise environments
• Strong analytical and systems-thinking mindset
• Ability to translate business needs into scalable technical solutions.
• Effective communication and collaboration skills
• Self-driven with a focus on continuous improvement and innovation
• Must be legally authorized to work in the United States for any employer without sponsorship
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is an essential function of the position

What will help you propel from the pack (Preferred Qualifications):

• Experience with observability and monitoring tools such as Big Panda, Dynatrace, or AIOps platforms
• Experience with cloud platforms (AWS, Azure, or Google Cloud Platform)
• Knowledge of event-driven architectures and messaging systems
• Familiarity with infrastructure-as-code (Terraform, CloudFormation, etc.)
• Exposure to workflow automation and orchestration tools