Encompass Application Administrator (Mortgage)

Job Description Summary
Note: This position will follow our hybrid work model, we expect the selected candidate to be in office 50% of the total number of business days in a given month in the St. Petersburg, FL Corporate Office.

This role is not eligible for Work Visa sponsorship, either currently or in the future.

Job Description

As part of the Bank Technology Development team, this Encompass Application Administrator role is critical to support Bank Technology users. There are two main responsibilities of this role. One responsibility is the traditional Business Analyst role of creating business requirements and supporting those requirements through implementation. The other responsibility is to work with several vendor banking applications, primarily Encompass, in a Business Administrator capacity. This provides a dynamic opportunity to fulfill a variety of user requests, to interact with multiple business groups at Raymond James Bank as well as groups across IT. There will be collaboration with the vendor support teams as well, which provides for additional professional partnerships and requires excellent communication skills.

Essential Duties and Responsibilities:

• Creates detailed business requirements for functional (e.g., business processes, rules) and non-functional (e.g., data, security) capabilities.
• Creates process documentation or workflow diagrams as needed.
• Learns system specifications for vendor app configurations, user role and new product setup.
• Collaborates with vendor representatives to fulfill user requests and/or document new features.
• Validates test cases to ensure that scripts will evaluate the business function being performed.
• Gathers and interprets information from multiple sources (including databases, interviews, etc.) and makes recommendations.
• Provides support for application development teams including documenting business processes.
• Translates technical concepts to business audience and business information to a technical audience.
• Participates in developing estimates and implementation plans for technical solutions.
• Partners with team members to develop project schedules, reports and documentation. May be required to act as project lead on small to medium projects and/or provide direction to others on the team.
• Understands and applies principles in risk management, issue tracking and change management.
• After-hours on-call support is needed for file transmission issues and as part of IT software upgrades.
• Performs other duties and responsibilities as assigned.

Education/Previous Experience:

• Must have more than one (1) year of experience with Encompass 360 Banker Edition.
• May occasionally work weekends and/or have on-call responsibilities.

Knowledge, Skills, and Abilities:

Knowledge of:

• General knowledge of SDLC, IT methodologies, and IT procedures.
• Key IT concepts, such as application access management, IT policies, and audit requirements.
• Issue tracking, change management, requirements gathering.
• Waterfall or Agile processes.

Skill in:

• Robust understanding of loan processes from point of sale through servicing and secondary.
• Highly detailed and organized. Successfully engage in multiple initiatives simultaneously.
• Record of accomplishment of meeting deadlines, delivering high quality results, and demonstrating accountability and ownership of work and actions.
• Strong judgment, and the ability to work effectively in a team environment.
• Designing and implementing API's and SDKs is preferred.
• Experience working with and drafting requirements for application developers.
• Proficient with Microsoft Office Products, including Word, Excel, Power Point, Visio, etc.
• Advanced MS Excel functions like formulas, pivot tables, and macros.
• Intermediate MS Word functions like mail merge.
• Experience with Project Management and ticketing software.
• Functional understanding of SQL, XML, SOAP, and IIS web services.
• Strong analytical and problem-solving skills to critically evaluate the information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a more general understanding, distinguish presented user requests from the underlying true needs, and distinguish solution ideas from requirements.
• Knowledge of tools such as Service Now, Microsoft Team Foundation Server (TFS), SQL query capabilities, BMC job scheduling, SFTP support nice to have, but can be learned on the job.

Ability to:

• Ability to act as a liaison between product owners and technology implementers - translate technical concepts to business audience and business information to a technical audience.
• Identify and understand issues, problems and opportunities; compare data from different sources to draw conclusions.
• Clearly convey information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message.
• Use effective approaches for choosing a course of action or developing appropriate solutions; recommend or take action that is consistent with available facts, constraints and probable consequences.
• Demonstrate a satisfactory level of technical and professional skill or knowledge in position-related areas; remains current with developments and trends in areas of expertise.
• Develop and use collaborative relationships to facilitate the accomplishment of work goals.
• Make internal and external clients and their needs a primary focus of actions; develop and sustain productive client relationships.
• After sufficient cross-training, join on-call support rotation for the team (every 6-8 weeks). On a predetermined schedule, a few times a year, manage software releases and/or testing during non-standard hours, in the evening and/or weekends.
• Team collaboration is key for this role, to follow and improve processes, for cross-training and for effective support.

Licenses/Certifications:

• Encompass Certified Administrator is highly preferred.

Education
Bachelor's: Business Administration, Bachelor's: Computer and Information Science, High School (HS) (Required)

Work Experience
General Experience - 13 months to 3 years

Certifications

Travel
Less than 25%

Workstyle
Hybrid

At Raymond James our associates use five guiding behaviors (Develop, Collaborate, Decide, Deliver, Improve) to deliver on the firm's core values of client-first, integrity, independence and a conservative, long-term view.

We expect our associates at all levels to:
Grow professionally and inspire others to do the same
Work with and through others to achieve desired outcomes
Make prompt, pragmatic choices and act with the client in mind
Take ownership and hold themselves and others accountable for delivering results that matter
Contribute to the continuous evolution of the firm

At Raymond James - as part of our people-first culture, we honor, value, and respect the uniqueness, experiences, and backgrounds of all of our Associates. When associates bring their best authentic selves, our organization, clients, and communities thrive. The Company is an equal opportunity employer and makes all employment decisions on the basis of merit and business needs.
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