CRM Technical Architect

CRM Technical Architect

Location: Multiple Locations (Hybrid – 3 Days Onsite / 2 Days Remote)
Employment Type: Full-Time / Contract
Experience Required: 12+ Years

Job Summary

We are seeking an experienced CRM Technical Architect to lead the design, development, and implementation of enterprise-scale CRM solutions. This role requires a strong technical leader who can define architecture, guide development teams, and collaborate with business stakeholders to deliver scalable and high-performing CRM systems.

Key Responsibilities

• Architect and design end-to-end CRM solutions aligned with business objectives
• Lead technical strategy, system integrations, and data architecture for CRM platforms
• Collaborate with stakeholders, product owners, and business teams to translate requirements into technical solutions
• Provide hands-on guidance to development teams and ensure best practices are followed
• Design and implement integrations with third-party systems (APIs, middleware, microservices)
• Ensure scalability, performance, security, and reliability of CRM applications
• Review code, mentor developers, and enforce coding standards
• Lead troubleshooting, optimization, and system enhancements
• Drive CRM platform upgrades, migrations, and modernization initiatives

Required Qualifications

• 12+ years of IT experience with strong focus on CRM architecture
• Proven experience as a Technical Architect or Solution Architect in CRM platforms
• Deep expertise in one or more CRM platforms such as:
  • Salesforce (Sales Cloud, Service Cloud, Apex, Lightning)
  • Microsoft Dynamics 365
  • Oracle CRM (or similar enterprise CRM systems)
• Strong experience with system integration (REST/SOAP APIs, middleware tools)
• Expertise in cloud platforms (AWS, Azure, or Google Cloud Platform)
• Solid understanding of data modeling, security, and performance tuning
• Experience with DevOps practices, CI/CD pipelines, and version control systems
• Strong programming skills (Java, .NET, or JavaScript frameworks)
• Excellent problem-solving and communication skills

Preferred Qualifications

• CRM certifications (Salesforce Architect, Dynamics 365, etc.)
• Experience with enterprise integration tools (MuleSoft, Boomi, etc.)
• Exposure to Agile/Scrum methodologies
• Experience working in hybrid or distributed team environments

Work Model

• Hybrid role based in Multiple locations.
• Required to work onsite 3 days per week

What We’re Looking For

• A strategic thinker with strong technical depth
• Ability to lead architecture decisions and influence stakeholders
• Hands-on expertise combined with leadership capability
• Someone who can bridge business needs with technical execution