NICE Cxone Consultant

Remote • Posted 6 hours ago • Updated 6 hours ago
Contract W2
Contract Corp To Corp
Contract Independent
Occasional Travel Required
Remote
Depends on Experience
Fitment

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Job Details

Skills

  • Call Center
  • Multi-factor Authentication
  • Forecasting
  • Interactive Voice Response

Summary

Title: NICE Cxone Consultant

Location: Fortmill, SC (Remote)

Position: Contract

JOB DESCRIPTION:

Design Development

  • Architect design and maintain NICE InContact solutions including IVR ACD Campaigns Teams and Routing strategies
  • Build and automate call center workflows including writing call flows prompts and scripts
  • Ensure adherence to SDLC processes for all development and deployment activities

Integration Automation

  • Develop and maintain APIs middleware and ETL jobs for system integrations
  • Implement automation for user provisioning skill assignment and policy management

System Health Performance

  • Monitor system health troubleshoot issues and optimize performance
  • Ensure observability logging and proactive alerting for all critical components

Technical Expertise Required

Cloud Infrastructure

  • Amazon Web Services AWS Strong experience including exposure to Generative LLM technologies
  • Networking concepts and protocols such as WebRTC for voice and video

Contact Center Technologies

  • NICE InContact platform IVR ACD Skills Campaigns and Workforce Management
  • Nexidia Speech Analytics Implementation and optimization
  • Workforce Management WFM Scheduling forecasting and intraday adjustments
  • Quality Management Familiarity with tools like Quality Central

AI NLU

  • Natural Language Understanding NLU Specifically Ophelia
  • Conversational AI and ASR tuning for improved customer experience

CRM Omnichannel

  • Integration with Salesforce and Dynamics
  • Development of ClicktoCall and Chat channels ensuring omnichannel experience

Development Skills

  • Fullstack development Frontend and Backend
  • Strong knowledge of SQL databases and data modeling
  • Experience with Postman for API testing and validation
  • Ability to build applications such as MultiFactor Authentication and Embedded Agent Workflows
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10119106
  • Position Id: 8963353
  • Posted 6 hours ago
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