Primary Function of Position
The Simulated Use Department is devoted to assuring safe, reliable, and effective products that exceed patient, surgeon, and hospital expectations. The department plays a vital role in product and process quality, new product development and production, and the quality of robotic surgical system product lines, including system platforms, endoscopic instrumentation, and supporting accessories.
The Senior Engineering Technician will work with a team of dedicated individuals within the Development and Sustaining Engineering teams to:
Assure quality of new designs.
Identify quality issues related to products, including instruments, accessories, software subsystems, and hardware.
Drive resolution of product quality issues through data analysis, reporting, and change advocacy.
The successful candidate will become a subject matter expert in customer use of products, failure modes, and the use of debug tools. This individual will be recognized cross-functionally as a "super user" with expertise in identifying areas of substandard product performance and successfully advocating design improvements to cross-functional engineering and management teams. The candidate must value shared responsibility, celebrate shared success, and build strong collaborative relationships with teammates and internal customers.
Essential Job Duties
- Execute processes and procedures, test methods, and fixtures for clinical simulation utilizing clinical and engineering knowledge.
- Execute test protocols for clinically-based surgical simulation, automated testing, and functional verification.
- Generate test plans, protocols, and reports with guidance from appropriate engineering teams.
- Participate in the product development lifecycle, including the design review process.
- Review design documentation and UI prototypes to assess usability.
Required Skills and Experience
- Responsible for learning the elements of the SW build process to effectively execute, monitor, and troubleshoot as necessary.
- Evaluates instrument designs using measurement devices and inspection tools.
- Identifies, reproduces, and escalates new or persistent software or hardware related failure modes to management and appropriate Engineering teams.
- Troubleshoots, diagnoses, and documents all findings in the bug-tracking database.
- Complete documentation of test protocols, results, and reports.
Required Education and Training
- High school diploma or GED, along with 6+ years of experience working in a software test environment.
- AS or BS degree in a scientific discipline is a plus.
- Proficient in using Linux OS, including navigating the file system, managing processes, and executing shell commands via the terminal.
- Ability to read and effectively navigate through technical documentation.
- Strong interpersonal skills, with the ability to work effectively in teams.
- Quick learner who takes direction well and shows initiative.
- Team player who values shared responsibility and celebrates shared successes.
Working Conditions
- Be able to handle raw meat for testing purposes, including chicken, beef, and pork products.
Preferred Skills and Experience
- Experience with software quality assurance testing methodologies.
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