Strategic Technology Institute Inc
Strategic Technology Institute Inc

Help Desk Coordinator [2 pm to 10 pm] - Trenton, NJ/REMOTE

Remote in Trenton, NJ, US • Posted 1 hour ago • Updated 1 hour ago
Full Time
On-site
Fitment

Dice Job Match Score™

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Job Details

Skills

  • Project Management
  • Preventive Maintenance
  • Performance Management
  • ROOT
  • Microsoft
  • Information Systems
  • Microsoft Windows
  • Microsoft Windows Server
  • Active Directory
  • Microsoft Office
  • Training
  • Mainframe
  • Microsoft Excel
  • Microsoft Visio
  • Communication
  • IT Operations
  • Help Desk
  • Policies and Procedures

Summary

Help Desk Coordinator [2 pm to 10 pm]

Trenton, NJ/REMOTE

5+ Months

Note: 35 hour workweek.

Hours are Monday through Friday- 2 pm to 10 pm

This position is fully remote with the exception of the first several weeks for training.

Training is Monday - Friday 8:30 am - 4:30 pm.

Description:

Help Desk Coordinator will assist customers with computer and application issues to determine the root cause of a problem and perform the necessary functions to resolve the problem. Excellent communication skills and computer knowledge is preferred.

All training will be conducted on premises at 25 Market St. Trenton, NJ.
2-year college degree or equivalent technical study - preferred
Training on the AOC procedures and system will be provided.

SUMMARY:
The ideal Helpdesk Coordinator will have knowledge and experience supporting and troubleshooting various Microsoft applications. The analyst is an excellent communicator, able to speak to end users positively and explain technical detail in a manner they can understand. They can demonstrate the ability to work well in a fast-paced, iterative, deadline-driven environment and have the ability to organize, prioritize, and meet established deadlines. The analyst will adhere to established Help Desk IT policies, procedures and standards and ensure conformance with information systems goals and procedures.

Qualifications and Skills Desired:
Microsoft Windows 10
Knowledge of Microsoft Windows Server, Active Directory, and Office 365 - training on AOC mainframe systems will be provided.
Experience using Microsoft Excel, Word and Visio
Must have good clear communication skills

Responsibilities:
Maintain a thorough working knowledge of the day-to-day operating environment, available tools, and applications.
Maintain a working knowledge of Help Desk and IT Operations procedures.
Log all incoming problems and requests and actions taken to resolve them.
Provide first response help desk support to all customers and users.
Provide assistance in the areas of site support, and project specific assignments. Attempt to troubleshoot and resolve problems and satisfy requests.
Provide support for AOC business applications.
Provide follow-up status to end-users in accordance with specified support policies and procedures.
Ensure closed problems are adequately documented.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10115903
  • Position Id: 15c1363e4daa223a0b12056d14a17763
  • Posted 1 hour ago
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