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IT Support Specialist

Harrison, OH, US • Posted 6 days ago • Updated 22 hours ago

Full Time

On-site

Fitment

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Job Details

Skills

Network
System Administration
Continuous Improvement
IT Operations
IT Management
Computer Hardware
Change Management
Active Directory
Cloud Computing
Group Policy
Cyber Security
Endpoint Protection
Hardening
Knowledge Base
System Documentation
Workflow
Mobile Device Management
Master Data Management
Management
Collaboration
Cost Management
Mobile Security
Multi-factor Authentication
Encryption
Inventory
Lifecycle Management
VoIP
Telephony
Provisioning
Routing
GMP
Regulatory Compliance
Reporting
Help Desk
Customer Service
Technical Support
Artificial Intelligence
Productivity
Training
IT Service Management
ServiceNow
Spiceworks
JIRA
Service Management
Microsoft Windows
Operating Systems
OS X
iPad
iPhone
Microsoft Office
Performance Management
Project Management
Preventive Maintenance
Continuous Delivery

Summary

IT Support Specialist

POSITION: IT Support Specialist

REPORTS TO: Manager - IT Support

PERKS & BENEFITS - IT Support Specialist

Top Work Place Winner
Weekly Pay
Free Meal Buffet, Discount on JTM Products
401K/Profit Sharing
Generous PTO
Bonus Potential (Referral Bonus & Years of Service Bonus)

SCOPE - IT Support Specialist

Provide advanced technical support across hardware, software, network, and infrastructure systems. This role goes beyond basic troubleshooting, owning escalated issues, supporting system administration tasks, and driving continuous improvement in IT operations.

KEY RESPONSIBILITIES - IT Support Specialist

Diagnose and remediate hardware and software problems. Replace defective components where necessary.
Maintain and administer computing environments, including computer hardware, systems software, applications software, and all configurations.
Work with JTM's user community to identify improvement opportunities and translate those into recommendations to IT Management.
Design, configure, and test computer hardware and operating system software.
Train users in computer system use.
Adhere to the Change Management Policy, to ensure system changes are made in a controlled and transparent manner.
Work directly with outside IT service providers and vendors to ensure effective delivery of IT services, equipment, and software.
Administration or Active Directory, Microsoft 365/cloud services, Group Policy
Follow cybersecurity best practices (patching, MFA, endpoint protection)
Assist with vulnerability remediation and system hardening
Create and maintain SOPs, knowledge base articles, and system documentation
Recommend improvements to systems, processes, and support workflows
Contribute to standardization and automation efforts
Administer Mobile Device Management (MDM) platforms for device provisioning, policy enforcement, and security compliance
Support and manage Apple devices (iPhones, iPads, macOS) including enrollment, configuration, and troubleshooting
Oversee company-issued mobile phones, including activation, carrier coordination, upgrades, inventory tracking, and cost management
Enforce mobile security standards (MFA, device encryption, remote wipe, compliance policies)
Maintain asset inventory and lifecycle management for all end-user devices
Support and maintain VoIP/telephony systems, including user provisioning, call routing, and basic system configuration

SUCCESS CRITERIA - IT Support Specialist

Safety/GMP/Food Safety/Quality policies followed
BRC Compliance
Reporting accuracy met
Customer requirements met
Tact, empathy, and kindness conveyed
Timely and accurate resolution or assignment of help desk tickets

EXPERIENCE AND SKILL REQUIREMENTS - IT Support Specialist

Ability to build strong relationships, provide excellent customer service and problem solve.

Ability to build strong relationships, provide excellent customer service and problem solve
Associate or Bachelor's degree in business or computer-related field required
3-5 years experience with IT Support
Experience using AI tools (e.g., Copilot, ChatGPT, or ITSM AI features) to enhance productivity
Ability to interface with customers and provide team-oriented and one-on-one support and training
Experience with IT ticketing / ITSM platforms (e.g., ServiceNow, Spiceworks, Freshservice, Jira Service Management)
Working/troubleshooting knowledge of Windows operating systems, Microsoft 365 and Office products, MAC OS (Macbooks, iPads, iPhones).
Microsoft 365 admin and Office certifications preferred but not required
Ability to make decisions about how best to resolve an issue and to act on decisions
Must be willing to work in a plant / industrial environment
This position is an onsite position and preferred workhours from 11am to 8pm

*All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or status as a protected veteran. Equal Opportunity Employer M/F/Disabled/Vets. We participate in EVerify.

PIc325bf7418cd-6

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: jobtfeed
Position Id: c325bf7418cd-30632-40730506
Posted 6 days ago

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