TECHNOGEN, Inc. is a Proven Leader in providing full IT Services, Software Development and Solutions for 15 years.
TECHNOGEN is a Small & Woman Owned Minority Business with GSA Advantage Certification. We have offices in VA; MD & Offshore development centers in India. We have successfully executed 100+ projects for clients ranging from small business and non-profits to Fortune 50 companies and federal, state and local agencies.
Job Title : Senior Automation Anywhere Administrator
Location: Charlotte, NC (Hybrid- Preferred local candidates)
Job Duties:
We are looking for a Senior Automation Anywhere Administrator with strong hands-on experience in Automation Anywhere A360, Agent Automation, and AI-driven / Agentic Process Automation. This role is responsible for end-to-end RPA platform administration while also enabling AI skill development, cognitive automation, and next-generation autonomous agent solutions across the organization.
Key Responsibilities
Automation Anywhere Platform Administration
Administer, configure, and support the Automation Anywhere A360 Control Room Manage user access, RBAC, licenses, credentials, and device pools
Configure and maintain Bot Runners, Bot Creators, and Agent Automations
Monitor bot executions, queues, schedules, and overall agent health
Provide L2/L3 production support, including incident troubleshooting and root cause analysis
Perform platform upgrades, patching, and routine maintenance
Ensure adherence to RPA governance, security, compliance, and audit standards
Agent Automation & AI Enablement:
Configure, deploy, and manage agent-based automations
Support agent orchestration, workload balancing, and execution optimization Enable and support AI Skill development within Automation Anywhere
Integrate and manage AI-powered capabilities, including:
Document Automation
IQ Bot and cognitive services
Generative AI connectors (where applicable)
Collaborate closely with RPA developers, solution architects, and stakeholders to productionize AI-enhanced and agent-based automation solutions
Minimum Skills Required: Mandatory Skills
Strong hands-on experience with Automation Anywhere A360 (Admin / Control Room)
Experience in Agent Automation is an added advantage Experience enabling and supporting AI Skills in Automation Anywhere
Exposure to Agentic Process Automation concepts and AI-driven workflows
Experience managing Bot Runners, queues, schedules, and devices
Strong troubleshooting skills in production RPA environments
Knowledge of Windows OS, services, and basic networking
Preferred / Nice to Have
Automation Anywhere certification (Advanced / Master)
Experience with IQ Bot, Document Automation, or GenAI features
Knowledge of LLMs, prompt engineering, and AI orchestration concepts
Exposure to API integrations and AI services (REST, cloud AI services)
Experience with Citrix / VDI / Virtual Machines
Cloud exposure (AWS / Azure)
Familiarity with ITIL processes
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