Milestone Technologies, Inc.
Milestone Technologies, Inc.

Business Analyst

Remote • Posted 7 hours ago • Updated 7 hours ago
Contract W2
2 Weeks
Remote
Depends on Experience
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Fitment

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Job Details

Skills

  • ServiceNow ITSM
  • Salesforce

Summary

Senior Business Analyst with a strong background in business analysis, ITSM, OCM/change management, and project management.
  • W2 ONLY  - No C2C or Sponsorship
  • 100% Remote - Will be working EST hours
  • Three+ month W2 Contract
  • Hourly W2 rate: $60-70/hr.
MUST HAVES:
  • 8+ years of experience as a Business Analyst
  • Proven Project Management experience
  • Recent Change Management/OCM Experience
  • ITSM/IT Service Management experience
  • Hands-on experience with technology and process implementation or migration initiatives.
  • Excellent written and verbal communications skills
We are seeking an experienced Senior Business Analyst with a strong background in business analysis, project management, and OCM/change management. The ideal candidate will have past experience in IT Service Management (ITSM) processes and technologies, with proven capabilities in technology and process implementation or migration. You will serve as a critical liaison between client stakeholders and development teams, ensuring successful delivery of automated ITSM solutions along with organizational change management.
Key Responsibilities:
Coordinate and facilitate communication between client stakeholders and solution development teams, including geographically distributed groups both onshore and offshore.
Analyze client ITSM and CMDB challenges to help refine and optimize proposed automated solutions.
Develop persona-based organizational change management (OCM) artifacts such as communications, training materials, and job aids.
Conduct training sessions for end-users, service desk agents, and resolver groups to ensure smooth adoption of new technologies and processes.
Required Skills and Experience:
  • Minimum of 8 years overall experience in business analysis.
  • Proven past experience in project management.
  • Expertise in change management, organizational change, and stakeholder management.
  • Knowledge of ITSM processes and technologies.
  • Hands-on experience with technology and process implementation or migration initiatives.
Preferred Skills:
  • Experience with ServiceNow platform.
  • Familiarity with Salesforce.
  • Knowledge or experience in AI automated solutioning.
The estimated pay range for this position is USD $65.00/Hr - USD $70.00/Hr. Exact compensation and offers of employment are dependent on job-related knowledge, skills, experience, licenses or certifications, and location. We also offer comprehensive benefits. The Talent Acquisition Partner can share more details about compensation or benefits for the role during the interview process.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: smci
  • Position Id: 893934
  • Posted 7 hours ago

Company Info

About Milestone Technologies, Inc.

Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure, and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow.

Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.

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Elena Novo

Elena Novo

Talent Acquisition @ Milestone Technologies, Inc.
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