Role: Endpoint Support Technician
Client: Sacramento, CA (On-site)
Contract Duration: Up to 960 hours
Key Responsibilities:
• Hardware/software support for desktops, laptops, printers, and peripherals in a Microsoft networked environment
• Audio/Visual support and troubleshooting for Board and Committee meetings (after 5pm)
• White Glove technical service to C-Suite staff
• Conference room and meeting support
• ServiceNow ticketing system
• Computer user data and software inventory
Requirements:
• Minimum 2 years of IT operations support experience
• The selected candidates must be physically able to perform the duties of the position and MAY be required to pass a medical examination and Fitness for Duty screening
• The selected candidate must be available to work on site at office locations. Some remote work may be available during the contract
• The selected candidate must be available to work on site at HQ after 5pm on prescheduled dates. This is in support of Committee and Board meetings where prep starts at 5 PM and A/V support/troubleshooting can continue to midnight or later.
Technical Requirements
• Work Delivery - Ability to work with minimal direction, yet also work in a team environment.
• Physical Duties - Ability to lift up to 50lbs.
• Report to Supervisor, IT Platform Services.
• Install, maintain, diagnose and prepare computer hardware, printers, plotters, and related peripheral equipment with Microsoft software products in a networked environment.
• Diagnose, research and resolve computer issues
Desirable Qualifications
• CompTIA
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