Help Desk/Desktop Support Analyst

Description

We are looking for a Help Desk/Desktop Support Analyst to join a services team. This position is well suited for someone who enjoys investigating technical issues, improving workflows, and supporting both recurring operations and project-driven work. The role combines hands-on troubleshooting, data-focused tasks, and cross-functional communication to help maintain reliable service and efficient execution.

Responsibilities:

Manage recurring operational activities tied to client and internal projects, including processing requests, preparing reports, validating information, and distributing completed outputs.

Perform website checks and content maintenance while supporting data-related work such as file updates, issue investigation, and load processing.

Track incoming customer data to ensure it is received, reviewed, and reflected accurately in connected applications within expected timelines.

Review current workflows to identify opportunities for greater efficiency, consistency, and quality, then support the rollout of process enhancements.

Create and maintain clear documentation for procedures, updates, and newly introduced functionality.

Provide regular status updates to leadership on project progress, risks, issues, and changes that may affect delivery.

Monitor support channels, respond to questions, and address escalations in a timely and effective manner.

Diagnose and resolve problems related to production data, system output, or website functionality to minimize disruption.

Requirements

Demonstrated troubleshooting and analytical skills with the ability to investigate technical and process-related issues effectively.
Strong attention to detail and a structured approach to following and improving established processes.
Clear written and verbal communication skills for working with team members, managers, and stakeholders.
Working knowledge of software development or technical delivery environments.
Proficiency with Microsoft Windows and Microsoft Office tools.
Ability to organize competing priorities, manage time effectively, and adapt to changing workloads.
Experience handling large volumes of data with accuracy and confidence.
Bachelor's degree, associate degree in a technical field, or comparable practical experience preferred.

Technology Doesn't Change the World, People Do.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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