Job Description
Job Description – ERP Techno-Functional Consultant
We are looking for a strong techno-functional consultant with experience supporting ERP and warehouse management applications.
Key responsibilities:
· Ability to learn application landscape and understand end-to-end business processes.
· Able to work effectively with business users, translate business requirements into technical requirements, and explain technical solutions in business terms.
· The role should be business-facing and require excellent communication skills.
· Focus on production support, reduce ticket volume, identify root causes, and drive permanent solutions.
· Participate in functional and technical design discussions and help shape solution direction.
· Validate development work delivered by implementation partners to ensure it meets business requirements.
· Translate functional requirements into clear functional specifications, user stories, acceptance criteria, and technical specifications for developers.
· Perform root cause analysis for recurring issues and drive permanent fixes through problem management.
· Lead testing activities, including SIT, UAT, and regression testing, etc.
· Support and lead enhancement initiatives through the full SDLC, from requirements gathering through deployment and hypercare.
· Build application knowledge, documentation, and business process expertise over time.
· A grocery and food background would be highly preferred given our environment.
Required skills and qualifications:
· Bachelor's degree in Computer Science, Information Systems, Business or a related field, or equivalent experience.
· Candidates with strong experience in ERP such as Oracle, JDE, JDA, or similar retail ERP/WMS solutions
· GOLD experience is a strong plus but not mandatory.
· Strong retail domain knowledge: merchandising, procurement, replenishment, warehouse and store inventory.
· Strong SQL skills on Oracle; ability to read and debug PL/SQL. & Java
· Working knowledge of Unix/Linux, shell scripts and batch scheduling tools.
· Experience with system integrations (EDI, flat files, XML, web services).
· Solid grasp of SDLC and testing practice, in Agile and Waterfall delivery.
· Experience with ITIL incident, problem and change management and a ticketing tool such as Jira.
· Excellent written documentation skills: requirements, specifications, test cases and SOPs.
Soft skills:
· Excellent communication skills
· Able to manage business stakeholders & act as bridge between business and technical teams.
· Explains technical issues in business terms, and business needs in technical terms.
· Analytical, structured problem solver who stays calm under production pressure.
· Owns issues end to end and follows through with users, developers and the vendor.
· Manages competing priorities across project work and live support.
· Willing to provide on-call or after-hours support during go-lives and critical periods.
· Serve as a trusted partner to business stakeholders, communicating complex technical concepts in clear business terms and translating business needs into actionable solutions.
· Take ownership of small-to-medium enhancements from requirements through production deployment, coordinating activities across business users, developers, QA,
vendors, and support teams.
