Data Support Specialist I, CDS Operations
• Posted 1 day ago • Updated 1 hour ago
BCD Travel
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Job Details
Skills
- Collaboration
- Authorization
- Reporting
- Data Quality
- Training
- Customer Service
- Technical Support
- SQL
- RDBMS
- Microsoft Office
- Analytical Skill
- Conflict Resolution
- Problem Solving
- Process Reengineering
- Communication
- English
- Management
- Sustainability
- FOCUS
- Finance
- Recruiting
Summary
Data Support Specialist I, CDS Operations (Remote)
Full time, Costa Rica
The Data Support Specialist I is the first point of contact for all support queries related to our client reporting tools. You will work on a wide range of different tasks daily, from troubleshooting data, reports, and tool issues to providing training, support, and access to the tools. You will work with Agencies, Owned, Partner, JV and 3rd Party to receive the transactional data and ensure it is processed into BCD reporting. You will also work with internal and external customers and coordinate with our internal technical teams. Client Data Solutions is a global team, so the Data Support Specialists will build close relationships with others from around the globe to support our day-to-day business.
As a Data Support Specialist I, CDS Operations, you will
- Conduct data investigations to identify origin and potential corrections
- Troubleshoot data and tool issues/errors, analyzing the return to make an informed deduction to be communicated to requesters
- Set up 3rd Party exports/imports and ensure that we have the necessary Data Release Authorization in place
- Troubleshoot report queries by reviewing report calculations, parameters and underlying data, and explaining what the reporting fields are returning and the report's purpose
- Create and maintain internal/external user access to our supported tools; DecisionSource, Data Quality Services, FileMover, APIs, etc
- Understand the tools we maintain. You will know processes and best practices to provide training and guidance to users. Continue education on various functions/skills utilized in position
About you
- Prior experience in a customer service technical support role
- SQL and relational database knowledge
- Proficient in Microsoft Office products
- Excellent analytical and problem-solving skills
- Strong problem solving and process reengineering skills
- Excellent verbal and written communication skills in English
About us
We're a market leader in travel management: We help people and companies travel smart and achieve more, and our clients include some of the world's best-known and most innovative business and consumer brands. We operate in more than 100 countries, and the majority of our 10,000+ people work virtually (because a 10-second commute usually makes awesome sense). We're committed to sustainability and to driving success for our customers, our business and ourselves. Learn more about BCD Travel .
Your life at BCD
Working at BCD means connecting, collaborating and celebrating. You'll be part of a virtual, dynamic and flexible work environment that fosters a good work-life balance so you can focus on what makes you happy. But don't just take our word for it! Hear why people join BCD and more about the great perks of Life at BCD .
You'll be offered
- Flexible working hours and work-from-home or remote opportunities
- Opportunities to grow your skillset and career
- Generous vacation days so you can rest and recharge
- A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools
- Travel industry professional perks and discounts
- An inclusive work environment where diversity is celebrated
Ready to join the journey? Apply now!
We're dedicated to building a diverse, inclusive and authentic workplace. If you're excited about a role, but your experience doesn't align perfectly, we still encourage you to apply.
We are committed to providing reasonable and necessary accommodations to ensure all employees can perform their roles effectively. For accommodation requests or further information, contact our Talent Acquisition department at
- Dice Id: RTL241069
- Position Id: 7913-en_US
- Posted 1 day ago
Company Info
Who we are today is shaped by where we’ve been. Like the journeys we plan for our travelers, we’re on a journey in our careers at BCD. It’s not just about the destination but the experiences and connections along the way. And we make that journey fun and rewarding. Make a meaningful impact on business travel by joining our passionate team of individuals committed to helping people and companies travel smart and achieve more. Grow your career in a globally connected workplace and join the journey to make us the world’s most trusted, innovative and sustainable travel management company.
BCD Travel is a market leader in travel management, event & meeting management, and corporate travel consultancy. We help companies make the most of what they spend on travel and give travelers innovative tools that keep them safe and productive, and help them make good choices on the road. We partner with travel and procurement leaders to simplify the complexities of business travel, drive savings and satisfaction, and move whole companies toward their goals. Our 15,000+ dedicated team members service clients in 170+ countries.
A work-life balance that works for you and for us:
We know the importance of work-life balance so we’ve created a virtual working environment that supports people connecting and working efficiently around the globe. This allows for strong relationships with your colleagues wherever they are: remote, hybrid or working from the office.
We believe there is a place for everyone at BCD. We celebrate the different voices, backgrounds and perspectives in our global workforce and we promote awareness & education of DE&I ideas, experiences, perspectives, and voices. We motivate teams to thrive, whereby everyone feels safe and welcome. And we stimulate and create respectful environments where everyone is valued.
BCD is committed to raising awareness, inspiring and motivating our employees to look after their wellbeing and ultimately thrive at work. From focus Fridays to wellbeing connect sessions, from team wellbeing challenges to relaxation techniques, we support our people in their physical, emotional and social wellbeing.
Join us on our journey to be the world's most trusted, innovative and sustainable travel management company. We are always looking for passionate people to join our team. Check out our open positions and apply now! We’re looking forward to welcome you.
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