System Analyst

Job Summary:

We are looking for a highly skilled System Analyst to support a large-scale digital platform modernization and integration transformation program within the QSR and e-commerce ecosystem. The role focuses on loyalty platforms, customer identity, digital commerce workflows, and API-based orchestration architectures.

The BA will work closely with product owners, architects, engineering, QA, and business stakeholders to define business requirements, translate them into detailed functional and technical specifications, and ensure seamless delivery of customer-centric digital journeys.

Strong experience in e-commerce and mobile application, QSR operations, and API-driven ecosystems is essential.

Key Responsibilities:

• Elicit, analyze, and document business, functional, and non-functional requirements for digital commerce, loyalty, identity, and integration systems.

• Work closely with stakeholders to define customer journeys, loyalty workflows, and omnichannel experience requirements.

• Create detailed user stories, functional specs, acceptance criteria, workflows, sequence diagrams, and process flows.

• Collaborate with architects and backend teams to define API contracts, event-driven workflows, and integration of orchestration requirements.

• Support discovery workshops, gap analysis, and current vs future-state architecture assessments.

• Define requirements for localization, compliance, scalability, resiliency, observability, and security.

• Work closely with QA to define test scenarios, validation criteria, and UAT workflows.

• Support backlog grooming, sprint planning, and release planning with well-refined, prioritized stories.

• Act as a bridge between business, engineering, and QA teams to ensure requirements of clarity and traceability.

• Support production readiness, release validation, and post-release optimization activities.

• Drive continuous improvement by identifying process gaps and enhancement opportunities.

Preferred Qualifications:

• 6-8 years of experience as a Business Analyst in digital commerce, loyalty platforms, or large-scale enterprise systems.

• Strong experience in e-commerce platforms, loyalty programs, and customer engagement ecosystems.

• Hands-on experience with mobile development projects is strongly preferred.

• Solid understanding of QSR workflows, order management, checkout, payment, promotions, and customer engagement funnels.

• Strong understanding of microservices, APIs, event-driven architectures, and cloud-native systems.

• Proven ability to write high-quality user stories and functional specifications.

• Experience working in Agile/Scrum environments.

• Strong stakeholder communication, documentation, and facilitation skills.

Nice to Have:

• Experience in AWS-based cloud platforms.

• Exposure to identity platforms, SSO, authentication, and authorization workflows.

• Experience working on integration modernization or API orchestration programs.

• CBAP, CCBA, Agile BA, or Product Owner certifications.