VTC Engineer - Lead

WASHINGTON, DC, US • Posted 30+ days ago • Updated 1 hour ago

Full Time

On-site

USD $80,001.00 - 120,000.00 per year

SAIC

Fitment

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Job Details

Skills

Science
Security Clearance
XMPP
Polycom
Legacy Systems
Microsoft
TCP/IP
SIP
H.323
RTP
VLAN
QoS
Firewall
System Integration
ISE
Active Directory
Audiovisual
Technical Support
Training
Communication
Computer Hardware
Documentation
Reporting
Standard Operating Procedure
Collaboration
Video
Security+
ITIL
Service Management
CompTIA
Network+
Computer Networking
Cisco
Network
Cisco Certifications
Information Systems
CISSP
Videoconferencing
VoIP
Management
WebEx
VTC
Information Technology
Systems Engineering
FOCUS

Summary

Job ID: 2512577

Location: WASHINGTON, DC, US

Date Posted: 2025-12-22

Category: Engineering and Sciences

Subcategory: Systems Engineer

Schedule: Full-time

Shift: Day Job

Travel: No

Minimum Clearance Required: None

Clearance Level Must Be Able to Obtain: Public Trust

Potential for Remote Work: No

Description

SAIC is seeking a Senior VOIP Engineer to support a large government customer.

This role is onsite at the DOT headquarters in Washington, DC.

Job Summary: Analyzes and develops VOIP networks, designing and planning installation and maintenance of VOIP systems from project inception to conclusion. Manages Jabber and Webex and ensures proper integration and communication of those systems with the VOIP network.

TOP QUALIFICATIONS, SKILLS, EXPERIENCE OR CERTIFICATIONS:

Technical Qualifications
- Experience with VTC Systems:
  - Expertise in configuring, managing, and troubleshooting systems such as Poly (Polycom), Cisco WebEx, Microsoft Teams Rooms (MTR), and Zoom Rooms.
  - Familiarity with legacy systems like Poly Group Series and new systems like Microsoft Surface Hub and Cisco Boards.
- Network Knowledge:
  - Strong understanding of networking protocols (e.g., TCP/IP, SIP, H.323, RTP).
  - Experience with VLANs, QoS, and firewall configurations for VTC.
- System Integration and Administration:
  - Integration of endpoints with backend systems like RealPresence Resource Manager (RPRM), ISE, and Active Directory.
Skills
- Troubleshooting and Diagnostics:
  - Ability to resolve complex audio, video, and network issues.
  - Hands-on troubleshooting of hardware, peripherals, and software.
- User Support:
  - Experience in providing technical support and training to end users.
  - Strong communication skills to simplify technical concepts for non-technical users.
Relevant Experience
- Field Experience:
  - Installing, maintaining, and troubleshooting VTC systems in field offices and remote sites.
- Vendor Coordination:
  - Working with vendors to address hardware and software issues and implement solutions.
- Documentation and Reporting:
  - Creating detailed Standard Operating Procedures (SOPs) and documenting maintenance and support activities.
Certifications
- Mandatory Certs:
  - VTC-Specific Certifications:
    - Poly Certified Video Conferencing Engineer (PCVE).
    - Cisco Collaboration certifications (e.g., CCNA Collaboration, Cisco Video Network Specialist).
  - General IT Certifications:
    - CompTIA Security+.
    - ITIL Foundation (Service Management).
- Recommended Certs:
  - General IT Certifications:
    - CompTIA Network+.
  - Networking Certifications:
    - Cisco Certified Network Associate (CCNA).
    - Certified Information Systems Security Professional (CISSP).

Qualifications

REQUIRED EXPERIENCE AND QUALIFICATIONS:

8 + years of experience in video teleconferencing support or a related IT field, possessing advanced skills and knowledge in VOIP.
Must have experience managing and integrating Voice services with WebEx and other VTC technologies.
Previous experience in a federal or enterprise environment is a plus.

Target salary range: $80,001 - $120,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10111346
Position Id: 2512577
Posted 30+ days ago

Company Info

About SAIC

SAIC® is a premier Fortune 500 mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, civilian and intelligence markets include secure high-end solutions in mission IT, enterprise IT, engineering services and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives.

We are approximately 24,000 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.5 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom.

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