System Administrator

Reno, NV, US • Posted 30+ days ago • Updated 3 days ago
Full Time
On-site
$60,000 - $78,000/yr
Fitment

Dice Job Match Score™

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Job Details

Skills

  • Network Design
  • Hyper-V
  • Firewall
  • OS X
  • Cyber Security
  • Active Directory
  • Microsoft Azure
  • Microsoft Windows

Summary

System Administrator

Salary Range: $60k to $78k 

Position Overview

We are seeking an experienced System Administrator who can confidently handle a wide range of technical issues with little to no supervision. This role serves as an escalation point for other technicians and plays a key role in supporting both onsite and remote client environments. If you thrive in fast-paced IT environments and enjoy solving complex technical problems, this role is for you.


Key Responsibilities

  • Independently resolve complex technical issues, including:

    • Workstation operating system issues (Windows & macOS)

    • Printer issues of any kind

    • Standard business applications (Microsoft Office, Adobe, etc.)

    • Line-of-business applications such as SAGE ERP and QuickBooks, including coordination with vendors for niche applications

    • Advanced server-related issues

    • Basic to intermediate networking issues

  • Serve as an escalation point for other technicians

  • Support and troubleshoot Microsoft 365 and Azure environments

  • Manage and support virtualized environments using VMware and Hyper-V

  • Participate in an on-call rotation to provide after-hours and weekend support

  • Deliver professional, high-quality support to clients both onsite and remotely


Required Qualifications

  • Willingness to work full-time on-site, either at the company office or client locations

  • Minimum 5 years of experience in IT Support or a similar role

  • Strong experience troubleshooting Windows and macOS

  • Experience with Windows Server 2016–2025

  • Hands-on experience with VMware and Hyper-V

  • Experience supporting Microsoft 365 and Azure

  • Basic knowledge of:

    • Firewalls

    • Switches

    • Network architecture and troubleshooting

  • Proficiency supporting:

    • Microsoft Office & Adobe products

    • Active Directory

    • Backup solutions

    • Endpoint cybersecurity tools

    • Mobile devices and various business applications

  • Valid driver’s license, vehicle insurance, and access to a reliable vehicle for client visits


Preferred Qualifications

  • Experience working for a Managed Service Provider (MSP)

  • Active server-related certifications


Key Performance Indicators (KPIs)

  • Utilization: Percentage of working time billed to client tickets

  • CSAT: Client satisfaction scores from ticket surveys

  • Quality Score: Evaluations conducted by the training and quality team

  • First-Touch Resolution: Tickets resolved with a single time entry

 

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: prosum
  • Position Id: SO254652
  • Posted 30+ days ago
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