System Administrator

System Administrator

Salary Range: $60k to $78k 

Position Overview

We are seeking an experienced System Administrator who can confidently handle a wide range of technical issues with little to no supervision. This role serves as an escalation point for other technicians and plays a key role in supporting both onsite and remote client environments. If you thrive in fast-paced IT environments and enjoy solving complex technical problems, this role is for you.

Key Responsibilities

• Independently resolve complex technical issues, including:

  • Workstation operating system issues (Windows & macOS)

  • Printer issues of any kind

  • Standard business applications (Microsoft Office, Adobe, etc.)

  • Line-of-business applications such as SAGE ERP and QuickBooks, including coordination with vendors for niche applications

  • Advanced server-related issues

  • Basic to intermediate networking issues

• Serve as an escalation point for other technicians

• Support and troubleshoot Microsoft 365 and Azure environments

• Manage and support virtualized environments using VMware and Hyper-V

• Participate in an on-call rotation to provide after-hours and weekend support

• Deliver professional, high-quality support to clients both onsite and remotely

Required Qualifications

• Willingness to work full-time on-site, either at the company office or client locations

• Minimum 5 years of experience in IT Support or a similar role

• Strong experience troubleshooting Windows and macOS

• Experience with Windows Server 2016–2025

• Hands-on experience with VMware and Hyper-V

• Experience supporting Microsoft 365 and Azure

• Basic knowledge of:

  • Firewalls

  • Switches

  • Network architecture and troubleshooting

• Proficiency supporting:

  • Microsoft Office & Adobe products

  • Active Directory

  • Backup solutions

  • Endpoint cybersecurity tools

  • Mobile devices and various business applications

• Valid driver’s license, vehicle insurance, and access to a reliable vehicle for client visits

Preferred Qualifications

• Experience working for a Managed Service Provider (MSP)

• Active server-related certifications

Key Performance Indicators (KPIs)

• Utilization: Percentage of working time billed to client tickets

• CSAT: Client satisfaction scores from ticket surveys

• Quality Score: Evaluations conducted by the training and quality team

• First-Touch Resolution: Tickets resolved with a single time entry