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Product Testing Analyst

Tennessee, TN, US • Posted 10 hours ago • Updated 4 minutes ago

Contract W2

Contract Independent

On-site

USD 30.00 per hour

Fitment

Dice Job Match Score™

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Job Details

Skills

Design Of Experiments
Product QA
User Experience
Workflow
Test Plans
Service Operations
Data Flow
Knowledge Base
Documentation
Change Management
Product Support
Testing
Healthcare Information Technology
Software Testing
IT Service Management
Collaboration
Analytical Skill
Communication
Training
Management

Summary

Product Testing Analyst

Nashville, TN (Hybrid - 2-3 days onsite)

Hybrid role

12-month contract (possible extension)

Travel: None

Compensation: Starting at $30 per hour, DoE

ABOUT THE ROLE

Our client is seeking a Product Testing Analyst for a 12-month contract in Nashville, TN (hybrid schedule, 2-3 days onsite). This role partners closely with product, operations, and technical teams to support the current EHR platform through testing, implementation, and ongoing support of EHR applications. The analyst will ensure systems are properly configured, tested, monitored, and supported to minimize customer impact and improve the user experience. This position is ideal for someone with a clinical background interested in learning technology, or a technical professional interested in learning clinical workflows.

WHAT YOU'LL DO

Develop and execute complex test plans for EHR products
Support EHR implementation, upgrades, and ongoing operations
Troubleshoot and resolve production and customer issues within SLAs
Collaborate with product teams, vendors, and service operations to resolve system issues
Analyze incident trends and help implement automation or permanent fixes
Participate in change validation testing, patch validation, and system updates
Document business and technical requirements
Maintain system integrations and data flow documentation
Create training materials and knowledge base documentation
Ensure proper monitoring, alerting, and system performance
Coordinate downtime, upgrades, and change management activities
Provide after-hours/on-call support as needed

WHAT YOU BRING

Bachelor's degree required
5+ years' experience in product support, testing, or healthcare IT
Experience with software testing and IT service management processes
Ability to collaborate across technical, operational, and clinical teams
Strong troubleshooting and analytical skills
Excellent written and verbal communication skills
Experience documenting requirements, system integrations, and training materials
Ability to work independently and manage multiple priorities in a fast-paced environment
Willingness to provide after-hours/on-call support as needed

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10110651A
Position Id: a1Wcv000000ML7REAW
Posted 10 hours ago

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