ESM Architect - Business

Hybrid in Chicago, IL, US • Posted 5 hours ago • Updated 5 hours ago
Contract Independent
Contract Corp To Corp
Contract W2
12 Months
No Travel Required
Hybrid
Depends on Experience
Company Branding Image
Fitment

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Job Details

Skills

  • Business Service Management
  • ESM
  • Finance
  • ServiceNow
  • HR

Summary

ESM Architect – Business (HR, Finance, Procurement & Cross-Functional)
Hybrid – Chicago, IL
Duration: 12+ Months
Employment Type: C2C / W2

We are looking for an experienced Enterprise Service Management (ESM) Architect to serve as the design authority for business service management initiatives across HR, Finance, Procurement, and shared services functions.

Key Responsibilities:
Lead process standardization workshops across HR, Finance & Procurement
Design cross-functional workflows such as onboarding/offboarding with seamless departmental handoffs
Translate business operations into ServiceNow HRSD and request fulfillment structures
Drive enterprise-wide service harmonization using ServiceNow capabilities beyond traditional ITSM

Required Experience:
Strong background in Enterprise Service Management (ESM)
Expertise in shared services design and business process transformation
Strong understanding of ServiceNow HRSD and non-IT workflows
Ability to communicate effectively with business stakeholders and operational teams

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10107680
  • Position Id: 8973546
  • Posted 5 hours ago

Company Info

About FutureTech Consultants LLC

Company Overview


Founded in 1997, FutureTech is a leader in information technology (IT) and business process services with the expertise and capabilities to serve the needs of businesses of all sizes serving clients world-wide. FutureTech provides end-to-end services through our flexible and cost efficient delivery model that combines onsite and offsite operations. Rooted in quality processes and frameworks, our goal is to fully satisfy client objectives, serving as an accountable, flexible and objective partner.

FutureTech is headquartered in Norcross, Georgia and we have sales offices located in Chicago and Dallas. We also have development facilities in Hyderabad, India.

Services and Capabilities


From providing consulting and systems integration services to managing IT and business functions on behalf of our clients, FTC provides an all-encompassing offering that includes the planning, design, development, implementation and management of highly effective business and IT environments. Our global delivery capabilities include onsite and offshore options, giving our clients the flexibility to choose the model that best meets their needs.

Through our vertical expertise in financial, government, healthcare, telecommunications, utilities, manufacturing, distribution and retail services, we provide clients with a partner that is not only expert in IT, but expert in their industries. This combination of business knowledge and technology expertise allows us to help our clients adapt as their industries change.

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