Managed Services - Cloud Support Engineer - Senior Associate

Industry/Sector
Not Applicable

Specialism
Managed Services

Management Level
Senior Associate

Job Description & Summary
At PwC, our people in integration and platform architecture focus on designing and implementing seamless integration solutions and robust platform architectures for clients. They enable efficient data flow and optimise technology infrastructure for enhanced business performance.

Those in cloud and network architecture at PwC will focus on designing and implementing efficient and secure solutions for clients. You will be leveraging cutting-edge technologies to optimise infrastructure and enhance connectivity.

Focused on relationships, you are building meaningful client connections, and learning how to manage and inspire others. Navigating increasingly complex situations, you are growing your personal brand, deepening technical expertise and awareness of your strengths. You are expected to anticipate the needs of your teams and clients, and to deliver quality. Embracing increased ambiguity, you are comfortable when the path forward isn't clear, you ask questions, and you use these moments as opportunities to grow.

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

• Respond effectively to the diverse perspectives, needs, and feelings of others.
• Use a broad range of tools, methodologies and techniques to generate new ideas and solve problems.
• Use critical thinking to break down complex concepts.
• Understand the broader objectives of your project or role and how your work fits into the overall strategy.
• Develop a deeper understanding of the business context and how it is changing.
• Use reflection to develop self awareness, enhance strengths and address development areas.
• Interpret data to inform insights and recommendations.
• Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.

The Opportunity

As part of the Integration and Platform Architecture team you manage cloud operations and infrastructure services, delivering client solutions effectively. As a Senior Associate, you analyze complex problems, mentor others, and maintain top standards while building meaningful client connections and navigating ambiguity. You leverage your technical knowledge in cloud computing and infrastructure technology to address client needs, manage project lifecycles, and provide specialized knowledge in specific technology domains.

Responsibilities

- Oversee cloud operations and infrastructure services to deliver top client solutions

- Analyze intricate challenges and develop strategic solutions

- Mentor team members to enhance their technical skills and knowledge

- Build and maintain enduring client relationships through clear communication

- Utilize technical proficiency in cloud computing to address client requirements

- Manage project lifecycles from inception to completion

- Provide specialized insights in specific technology domains

- Navigate complex situations with adaptability and foresight

What You Must Have

- Bachelor's Degree

- 3 years of experience

- In lieu of a degree, demonstrating in addition to the minimum years of experience required for the role, three years of specialized training and/or progressively responsible work experience in technology for each missing year of college is required

What Sets You Apart

- Overseeing support ticketing queues and resolving tickets

- Leading client status meetings and providing recommendations

- Handling client relationships and enabling successful communication

- Offering subject matter knowledge in specific technology domains

- Directing process redesign efforts for project opportunities

- Leading technical and test teams for functionality implementation

- Arranging change activities and providing user training

- Managing project lifecycle for timely delivery

- Demonstrating communication skills bridging technology and business

Travel Requirements
Up to 60%

Job Posting End Date

Learn more about how we work: ;br>
PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: ;br>
As PwC is an equal opportunity employer, all qualified applicants will receive consideration for employment at PwC without regard to race; color; religion; national origin; sex (including pregnancy, sexual orientation, and gender identity); age; disability; genetic information (including family medical history); veteran, marital, or citizenship status; or, any other status protected by law.

For only those qualified applicants that are impacted by the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, San Diego County Fair Chance Ordinance, and the California Fair Chance Act, where applicable, arrest or conviction records will be considered for Employment in accordance with these laws. At PwC, we recognize that conviction records may have a direct, adverse, and negative relationship to responsibilities such as accessing sensitive company or customer information, handling proprietary assets, or collaborating closely with team members. We evaluate these factors thoughtfully to establish a secure and trusted workplace for all.

The salary range for this position is: $77,000 - $202,000. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. All hired individuals are eligible for an annual discretionary bonus. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more. To view our benefits at a glance, please visit the following link: