Service Desk Analyst

Description

Seeking a talented IT Support Specialist to join its team. In this role, you will leverage your expertise with ServiceNow or similar IT Service Management (ITSM) platforms to deliver exceptional end-user support and resolve technical issues efficiently. This position offers the opportunity to work in a collaborative, fast-paced environment supporting a mission-critical technology infrastructure.
The ideal candidate will demonstrate strong technical knowledge, excellent communication skills, and a commitment to high-quality customer service. You will play a key role in maintaining and supporting technology systems by troubleshooting, escalating, and resolving IT incidents while ensuring compliance with internal policies and regulatory requirements.

Key Responsibilities

• Provide timely IT support to end users, addressing hardware, software, and network issues
• Utilize ServiceNow or comparable ITSM tools to log, track, and resolve incidents and service requests
• Collaborate with internal teams to ensure seamless operation of IT systems and applications
• Follow established procedures, security standards, and regulatory guidelines for troubleshooting and escalation
• Document solutions and maintain knowledge base content to support future troubleshooting efforts
• Participate in IT projects and initiatives designed to enhance the organization's technology infrastructure

Qualifications

• Proven experience in IT support roles, preferably in regulated or corporate environments
• Hands-on familiarity with ServiceNow or similar ITSM platforms
• Strong troubleshooting skills across a range of IT hardware, software, and systems
• Excellent written and verbal communication skills
• Ability to work independently while contributing effectively to a collaborative team
• Knowledge of compliance and security practices is a plus

Skills

• Help Desk Support
• Technical Support
• Customer Service
• Active Directory
• Windows (10 & 11)
• ServiceNow / ITSM Tools
• Office 365 (O365)
• Ticketing Systems
• Password Resets
• VPN Support
• Microsoft Office / Outlook

Top Skills

• Help Desk / IT Support
• Customer Service
• Active Directory
• Windows
• ServiceNow
• Office 365
• Ticketing Systems

Additional Skills & Qualifications

The ideal candidate will:

• Have hands-on experience with Active Directory, including password resets and user onboarding/offboarding
• Be proficient with Microsoft 365, including Exchange and Outlook, and able to assign/check licenses
• Have familiarity with SharePoint (nice to have)
• Support Windows 10 and 11 environments
• Troubleshoot VPN connectivity issues
• Work with Virtual Desktop Infrastructure (VDI) solutions
• Manage and troubleshoot Multi-Factor Authentication (MFA) issues
• Perform laptop reimaging
• Have experience with Intune for mobile device management (MDM), including profile setup and application troubleshooting
• Be comfortable using ticketing systems to track and resolve technical issues

Experience Level

• Intermediate Level

Job Type & Location
This is a Contract position based out of Chicago, IL.
Pay and Benefits
The pay range for this position is $23.00 - $26.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Chicago,IL.
Application Deadline
This position is anticipated to close on Apr 17, 2026.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.