Account Manager

Role- Account Manager / On-Site Manager

Location: Cleveland, OH

Language Requirement: Bilingual Spanish-English required

Role Overview

We are seeking an organized, people-focused, and proactive Account Manager / On-Site Manager to serve as the on-site leader for our contract workforce at client facilities in Cleveland, OH.

This role will be responsible for managing daily associate operations, supporting employee success, maintaining safety standards, and partnering closely with the branch office and client teams to ensure smooth staffing operations. The ideal candidate is comfortable being visible within the workforce, building relationships with associates and clients, and handling HR, attendance, performance, onboarding, payroll, and operational matters in a fast-paced environment.

Specific industry experience is not required; however, experience in Human Resources, staffing, administrative support, recruiting, or customer service is highly preferred.

Key Responsibilities

• Supervise contract associates and address attendance, performance, HR, and workplace-related concerns.
• Conduct new hire orientations and onboarding training for associates.
• Monitor workplace safety, attend client safety meetings, and support incident investigations.
• Track applications, associate files, documentation, and records in the internal tracking system.
• Process payroll and maintain accurate HR and associate records.
• Create reports, spreadsheets, and documentation as requested by the client or management.
• Identify and resolve associate, client, or operational issues proactively.
• Recommend process improvements to enhance workforce management and client satisfaction.
• Support associates through coaching, counseling, or transition conversations when needed.
• Recruit and screen applicants when staffing gaps occur.
• Conduct monthly and quarterly business reviews with clients.
• Report safety concerns, near misses, accidents, and workplace incidents to management.
• Travel to other client locations, branch offices, or corporate meetings as required.

Required Qualifications

• High school diploma or GED required.
• Must be bilingual in Spanish and English.
• Minimum of one year of experience in one or more of the following areas:
  • Human Resources
  • Administrative Assistant / Administrative Support
  • Fast-paced customer service environment
  • Staffing, recruiting, or workforce coordination
• Strong written and verbal communication skills.
• Ability to build productive relationships with clients, associates, and internal teams.
• Demonstrated focus on exceeding customer needs and maintaining customer satisfaction.
• Ability to remain calm and perform effectively under pressure.
• Strong organization, follow-up, and time management skills.
• Ability to guide associates and support completion of work objectives.
• Proactive approach with the ability to take initiative beyond assigned tasks.
• Strong business ethics and professional judgment.
• Working knowledge of labor and employment laws.
• Willingness to travel to client locations or office meetings as needed.

Preferred Qualifications

• Associate degree or higher education.
• Previous recruiting or sourcing experience.
• Previous staffing industry or workforce management experience.
• Experience leading teams or managing multiple priorities.
• Experience supporting hourly, contract, warehouse, manufacturing, logistics, or field-based workforces.

Ideal Candidate Profile

The ideal candidate will be someone who is bilingual in Spanish, highly organized, comfortable working directly with people, and not afraid to be visible within a workforce environment. This person should be able to handle associate concerns, client needs, HR documentation, payroll coordination, safety follow-up, and daily workforce operations with professionalism and urgency.

Someone with prior experience in HR, staffing, administration, recruiting, or customer service would be a strong fit for this role.

Physical Requirements

This role involves sitting for approximately 50% of the workday, walking or moving around the office and client site, accessing files and equipment, and occasional light lifting of 25 pounds or less. Regular use of computers, phones, and standard office equipment is required. Travel to client locations or corporate offices may be required.