IT Support Technician
Bartlesville, OK, US • Posted 2 hours ago • Updated 2 hours ago

BayOne Solutions
Dice Job Match Score™
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Job Details
Skills
- Help Desk
- Licensing
- Technical Support
- claims management
- claims
Summary
Description:
PRIMARY PURPOSE To provide IT systems support to end users on a variety of moderate to complex computer system issues for internal and external customers; to respond to email and technical support requests; and to document, track and monitor issues ensuring a timely resolution.
ESSENTIAL FUNCTIONS and RESPONSIBILITIES Provides moderate to complex support to colleagues regarding internal proprietary systems (JURIS, One Team, SIR, TAMS and Voyager issues). Issues are reported via email. Provides moderate to complex troubleshooting and software development issues as needed. Communicates high visibility issues to immediate supervisor. Escalates calls to the appropriate departments as needed. Maintains intimate knowledge of claim systems, adjuster job functions and company workflow and processes as needed to solve support related issues.
ADDITIONAL FUNCTIONS and RESPONSIBILITIES Performs other duties as assigned. Supports the organization's quality program(s).
QUALIFICATIONS
Education & Licensing Bachelor's degree from an accredited college or university preferred.
Experience: Five (5) years of Help Desk or technical support service experience or equivalent combination of education and experience required to include 2+ years of experience with *** propriety systems (JURIS, One Team, SIR, TAMS and Voyager).
Skills & Knowledge
Excellent customer service skills Proven understanding and knowledge of quality
Good knowledge of service center processes and procedures PC literate, including Microsoft Office products
Analytical and interpretive skills
Strong organizational skills
Excellent interpersonal skills
Good judgment and discretion skills
Ability to manage multiple projects and set priorities
Ability to work in a team environment
Ability to meet or exceed Performance Competencies
Ability to complete required number of monthly quality monitors
- Dice Id: 10494547
- Position Id: 8876574
- Posted 2 hours ago
Company Info
About BayOne Solutions
BayOne, an information technology outsourcing company specializes in Consulting services, Infrastructure & Application outsourcing and Application solutions. Here, committed and unflinching teams of consultants come together to provide top-quality, cost-effective & quick solutions to the valued customers.
Understanding the needs and challenges and coming up with the best solutions is what makes BayOne a trusted name for its customers. A never-ending and relentless drive to bring its customers complete, reliable and secure solutions helps meet the required goals and demands of the future.
A strategic collaboration, wherein understanding the client s requirements is supreme, enables the development of an intricate architectural and design solution that unleashes the customer s potential. This creates the required business impact that transforms the customers business processes.
The existing and offering portfolio includes business and technology services comprising of IT Consulting, Application Development, Systems Integration, Application Management Outsourcing, Testing, Data Warehousing and Business Intelligence, Application Security, CRM Services and Legacy Modernization.
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